Product Owner – Microsoft Dynamics 365

Product Owner, Microsoft Dynamics 365

Location: Burford (Hybrid, minimum two days per week in office, with opportunities to spend time at London office)

Contract: Permanent, full time

Salary: £45,860 – £53,000 per annum

Application Deadline: 17 July 2026

About the role

As Product Owner for Microsoft Dynamics 365 CRM, you will lead the development and ongoing improvement of the platform across the charity. You will work closely with colleagues across different teams to understand their needs, translate these into clear requirements, and ensure the system delivers real value for the organisation.

Responsibilities

• Own and prioritise the product backlog, shape the roadmap for the platform.
• Collaborate with internal teams and external partners to deliver enhancements, improvements and fixes.
• Drive user adoption, establish best practice for CRM use and data quality, and help teams move away from siloed systems and spreadsheet‑driven processes.
• Engage stakeholders at different levels, support colleagues to adopt new systems and processes.
• Lead change, build relationships, and work collaboratively with internal teams and external partners to deliver improvements that make a real difference.

Essential Qualifications, Skills and Experience

• Strong functional experience with Microsoft Dynamics 365, particularly CRM or Sales modules.
• Proven experience owning or leading a CRM platform from a product, functional or solution perspective.
• Experience managing product backlogs and translating business requirements into user stories or functional specifications.
• Demonstrated success driving user adoption, improving data quality and influencing behaviour change.
• Experience working with external delivery partners and internal technical teams in an Agile or DevOps environment.
• Confidence engaging senior stakeholders and influencing ways of working.
• Ability to consistently demonstrate Blue Cross values of compassion, courage and inclusivity.

Desirable Qualifications, Skills and Experience

• Experience rolling out CRM platforms across multiple business units or complex organisations.
• Familiarity with the wider Microsoft ecosystem including Dataverse, Power Platform and integrations.
• Experience working within professional services, advisory or complex stakeholder environments.
• Awareness of wider Dynamics environments and Microsoft technologies.

Benefits

• Full time equivalent of 38 days holiday rising to 43 with service (including Bank Holidays).
• Programmes for physical and mental wellbeing support.
• Free access to GP via MetLife – 24/7 GP services, private prescriptions and more for you and your family.
• Health cash plan.
• Unlimited access to an employee assistance programme.
• Pension scheme with enhanced employer contribution.
• Professional fees paid with Continuing Professional Development and personal development support.
• Life assurance.
• 20% discount on Pet Plan pet insurance.
• Enhanced family friendly policies.
• Recognition scheme.
• Annual volunteer days.
• Charity worker discounts across a variety of retailers.

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