Senior Delivery Lead — Retainer CX Programs

APPLY, based in the Greater London Area, is seeking a Delivery Manager to lead ongoing retainer-based client operations with a hands-on, senior delivery focus. You will own client relationships at an operational level, drive delivery rhythms, and ensure quality across multiple accounts from a central delivery function.

You will coordinate sprint cadence, release planning, and incident management, while guiding a Scrum Master and aligning with Product Owners and Technical Leads.

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