UX and Web Systems Tester

Responsibilities

• Work with the Head of Digital Experience, IT and development teams to support the planning and prioritisation of UX improvements.
• Carry out structured testing across Safestore’s web CMS, pricing systems, customer database and CRM, as well as associated booking platforms and internal tools.
• Identify, log and track bugs and user experience issues, working with development partners to support timely resolution.
• Support basic troubleshooting activities, including minor front-end updates and content structure improvements.
• Assist with testing environments and release processes, working alongside IT and development teams.
• Collaborate with internal marketing, IT and external partners to test and support the delivery of website updates and new functionality.
• Coordinate User Acceptance Testing (UAT) and regression testing activities prior to system releases.
• Support CRO and A/B testing activity, reviewing performance data and highlighting opportunities to improve the digital customer journey.
• Maintain accurate and up-to-date documentation, including testing processes, system updates and release notes.

Requirements

• Proven experience in UX, web/system testing, QA or digital project support (typically around 2+ years’ relevant experience).
• Strong attention to detail and a structured approach to problem-solving.
• Good communication skills, with the ability to explain technical issues clearly to non-technical stakeholders.
• A customer-focused mindset, with an understanding of digital user experience (UX) principles and usability.
• Experience working with cross-functional teams, including Marketing, IT and Development.
• Basic technical knowledge to support testing and troubleshooting activities, including HTML, CSS and JavaScript; exposure to .NET environments or SQL databases (desirable but not essential).
• Experience using content management systems (CMS), with Kentico experience, is considered an advantage.
• Strong organisational skills, with the ability to manage multiple tasks and priorities effectively.
• Comfortable working with data and performance metrics to support improvements.
• Awareness of web accessibility standards and data protection requirements (e.g. GDPR) is beneficial.
• Degree in Computer Science, Digital Marketing or a related discipline, or equivalent practical experience.

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