Senior Content Designer

Location: Remote and client site

Methods Business and Digital Technology Limited

Your role

We are recruiting for a permanent senior content designer. You will have a passion for making things easier for people to understand and helping users complete their goals. You will have experience of working in a public sector environment, with a working knowledge of standards and principles such as the Service Standard.

• Planning, writing and managing usable and accessible content in line with GDS/GOV.UK Content Design guidelines and standards.
• Producing content that is accurate, timely, relevant, easy to understand, search engine optimised and meets style guidelines.
• Managing stakeholders and building successful relationships with them, including explaining content decisions.
• Using analytical and problem‑solving skills to help the team solve design problems and challenge assumptions.
• Championing user‑centred design practices for digital products and services.
• Advocating for accessible digital products and services.
• Being an active part of the Content Design Community of Practice, including sharing ideas, best practice and proactively offering help and support.
• Taking responsibility for content quality, including coaching and mentoring content designers.
• Supporting the lead content designer with training and development plans, project planning, recruitment activities, sales and marketing activities.
• Helping create a welcoming, safe and inclusive team environment, encouraging mutual peer‑to‑peer support, and helping individuals achieve a good work‑life balance.

The role will be based remotely, but there may be a need for some UK travel requiring you to stay away from home.

Skills we are looking for

• Producing user‑centred content: experience of evidence‑based content design that meets GDS/GOV.UK standards, including a deep understanding of end‑to‑end journeys and experience of identifying where journey fixes or content improvements need to be made.
• Working as a content designer in an agile environment: understanding agile approaches, advocating for the role of content design in multidisciplinary teams, and encouraging healthy working relationships with other disciplines.
• Strong communication and interpersonal skills: communicating a range of information to a variety of audiences, for example, talking about digital products and the GDS Service Standard in a way that stakeholders understand.
• Stakeholder relationship management: effectively negotiating and influencing stakeholders, managing relationships, building strategic relationships, communicating regularly and removing blockers while keeping the focus on user needs.
• Strategic thinking: helping to lead the design and implementation of strategies and evaluating their impact and progress to make sure business objectives and user needs are met.
• Understanding user needs: working closely and collaboratively with user researchers to gain insights and make decisions based on findings.
• Accessibility: putting accessibility at the heart of approaches to designing content and encouraging others to do the same.
• Ensuring quality: ensuring content is regularly reviewed and evaluated, contributing to continuous improvements and iterations.

Additional Skills And Behaviours

• Proactive approach to addressing environmental issues, embedding environmental responsibility in practices and standards, and encouraging clients to consider innovative solutions within the scope of work.
• Proactive approach to diversity, equality and inclusion, internally and with clients.
• Experience in creating and updating prototypes, from paper sketches to coded prototypes (for example, using the GOV.UK Prototype Kit).

We know not everyone will have all of the skills we are looking for. We are happy to support you to grow your skill set and experience through our training budget, working with our experienced teams and mentoring.

Benefits and Perks

• Autonomy to develop and grow your skills and experience.
• Be part of exciting project work that is making a difference in society.
• Strong, inspiring and thought‑provoking leadership.
• A supportive and collaborative environment.
• Development: a management development programme and training.
• Wellness: 24/7 confidential employee assistance programme.
• Flexible Working: including home working and part time.
• Social: office parties, breakfast Tuesdays, monthly pizza Thursdays, Thirsty Thursdays and commitment to charitable causes.
• Time Off: 25 days of annual leave a year, plus bank holidays, with the option to buy 5 extra days each year.
• Volunteering: 2 paid days per year to volunteer in local communities or within a charity organisation.
• Pension: Salary Exchange Scheme with 4% employer contribution and 5% employee contribution.
• Life Assurance: of 4 times base salary.
• Private Medical Insurance: which is non‑contributory (spouse and dependants included).
• Worldwide Travel Insurance: which is non‑contributory (spouse and dependants included).
• Enhanced Maternity and Paternity Pay.
• Travel: season ticket loan, cycle to work scheme.

For a full list of benefits please visit our website (www.methods.co.uk/careers/benefits).

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