At The Institute of Chartered Accountants in England and Wales (ICAEW), you’ll be part of an organisation that’s shaping the future of business, finance and the accountancy profession on a global scale. Our bold 2030 Strategy puts members, innovation, sustainability and trust at the heart of everything we do; creating an exciting, forward-looking environment where your work has real impact. We invest in our people through benefits, continuous development and a supportive, inclusive culture that empowers you to grow and thrive. If you’re looking for a role with purpose, influence and opportunity, ICAEW is a place where your future can truly take shape. We’re looking for a Technical Advisor – Members Advisory to join our team in Milton Keynes on a permanent basis. This role offers a salary of £82,000 per annum and a hybrid working pattern, with remote working options available.
What you will be doing
- Providing practical, professional advice and guidance to ICAEW members on a broad range of accounting, auditing, company law, ethics and anti-money laundering matters.
- Diagnosing complex member enquiries and delivering clear, pragmatic solutions across multiple communication channels, including phone, email, webchat and emerging AI-enabled platforms.
- Maintaining accurate records of member interactions and enquiries within the member database.
- Developing and maintaining up-to-date technical expertise across accounting, auditing, ethics, AML and regulatory developments.
- Building strong relationships with internal specialists and stakeholders to share knowledge and continuously improve Technical and Advisory Services.
- Supporting member engagement through technical content creation, multimedia resources, presentations and attendance at member events and outreach activities.
What you will need
- ACA, ACCA or equivalent qualified accountant.
- Significant practical experience in accounting, auditing and company law.
- Experience of providing technical guidance or advisory support to professionals.
- Experience within a technical department or specialist advisory function is desirable.
- Good knowledge and understanding of ICAEW guidance, standards and professional requirements.
Skills & Competencies
- Strong technical accounting, auditing, ethics and anti-money laundering knowledge.
- Excellent written and verbal communication skills with the ability to explain complex issues clearly.
- Strong customer service focus and commitment to delivering a high-quality member experience.
- Effective stakeholder management and relationship-building skills.
- Analytical problem-solving skills with the ability to diagnose and resolve complex technical queries.
- Comfortable using digital communication channels, CRM systems, webchat platforms and emerging AI technologies.
- Collaborative team player with a proactive approach to continuous improvement and change.
What you can expect from us
We believe doing your best work starts with feeling supported both professionally and personally. That’s why we offer a range of benefits designed to give you flexibility, security, and peace of mind.
- A strong pension contribution from us of up to 9%.
- Private medical cover with AXA (where eligible), alongside a healthcare cash plan.
- Life assurance at 4x your salary.
- 24-27 days’ holiday, plus Christmas closure and the option to buy or sell extra days.
- Flexible and hybrid working to help you find the right balance.
- Everyday savings through gym discounts, travel loans, and retail perks.
- Enhanced family leave, including up to 6 months on full pay.
- Ongoing wellbeing support, including access to CABAA paid day each year to volunteer for a cause that matters to you.
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