About this Role
We are looking to appoint an enthusiastic, dynamic and dedicated Reception Secretary to assist in the smooth running of all academy activities. The role is the first point of contact to visitors and telephone callers, providing high‑standard customer service and representing the school professionally.
Key Responsibilities
- Receiving visitors to the school and managing telephone calls
- Providing excellent professional customer service to pupils, parents, staff and visitors
- Dealing with a wide range of general administrative and office duties for the School
Reporting to: Data & Administration Manager
Personal Qualities and Professional Relationships
- Positive and motivated approach to work
- Excellent customer service approach
- Supportive and patient manner with all pupils and students
- Flexible and approachable
- Resilient and calm under pressure
- Excellent administration and time‑management skills
- Proactively engage with pupils and students and maintain high standards of behaviour
- Establish and develop good relationships with all involved in the School community, working well within teams
- Flexible approach to work and changing priorities
Skills
- Competent in the use of ICT, specifically SIMS and data entry
- Excellent communication skills, both oral and written
- Experience of communicating with people at all levels across an organisation
Operational Experience
- Experience of working with and supporting young people
- Experience of working in a busy Reception
- Experience of using management information systems and/or online systems
Other
- Understanding and willingness to be involved in School enrichment activities
- Understanding of the School environment and priorities for learning
Benefits
Financial, Health and Lifestyle – discounts on everyday purchases (Eden Red)
A comprehensive free of charge health plan (UK Health Care)
Cycle to work scheme via Halfords
Access to the Blue Light Card
Education sector leading CPD
Equity, Diversity, and Inclusion
The Mercian Trust is committed to safeguarding and promoting the welfare of young people and vulnerable adults, and all appointments are subject to enhanced Disclosure & Barring Service (DBS) checks and satisfactory references.
The Mercian Trust is also committed to promoting equality, challenging discrimination and developing community cohesion. We welcome applications from all sections of the community.
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