Customer Service Coordinator

Customer Service Sales Coordinator

We are recruiting for a Customer Service Sales Coordinator to join our team in Newcastle under Lyme, Staffordshire.

Responsibilities

• Responding to customer enquiries, pricing requests, delivery information and samples by telephone.
• Checking of Addresses, Pricing, Discount, Product and Haulage Availability.
• Entry of Quotations, Sales Orders, Samples Requests and Schedules.
• Investigating credit requests and additional invoices.
• Preparing Credit notes.
• Ensure that regular and accurate updates are made on company CRM package.
• Liaising with Transport.
• Order Book and schedule Clearance.
• Checking of Acknowledgements.
• Soft sales, working with external team and customers to promote stocks and increase sales.

Qualifications

• Good interpersonal and communication skills – verbal and written.
• Evidence of working as part of an effective team.
• Participation in training events, which may necessitate travel and overnight stays.
• Excellent telephone manner and accurate keyboard skills.
• Flexible and enthusiastic individual able to work under pressure and use own initiative.
• Working knowledge in Microsoft applications including email, Excel and Word.
• Full driving licence.

Benefits

• Full-time, permanent role.
• Competitive salary.
• Digicare+ provided by Aviva.
• 10% matched pension, administered by Legal and General.
• 3x life insurance.
• Share Save scheme eligibility.
• Full access to Employee Assistance programme for self and family members.
• Access to high street retail discounts platform – discounts at Tesco, Asda, etc.
• Personal development and career progression opportunities.

We are committed to building belonging and empowering our colleagues to be their true self in a diverse, inclusive and authentic workplace. We value diversity and inclusion and encourage all candidates to apply.

Job Information

• Salary: Competitive.
• Reference: JUN20263322.
• Job type: Permanent.
• Expires: Wed, Aug 5, 2026.
• Location: Parkhouse – Sales.

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