Assistant Director of Repairs and Maintenance

Assistant Director of Repairs and Maintenance

Full time, Permanent, 35 hours per week. Hybrid role with a national remit and travel to Accent schemes and offices.

What You’ll Be Doing

• Leading the delivery of responsive repairs and voids maintenance services
• Driving continuous service improvement using customer insight, complaints, and performance data
• Managing contractors and suppliers, ensuring strong performance and value for money
• Leading procurement activity and building long‑term strategic partnerships
• Ensuring compliance with health & safety legislation across all activities
• Managing budgets and maintaining strong financial control
• Overseeing void turnaround to minimise rent loss and maximise efficiency
• Handling disrepair cases, ensuring effective resolution and learning
• Acting as the technical lead for repairs, working closely with customer contact teams to improve right‑first‑time delivery
• Engaging customers and stakeholders in shaping and improving services
• Monitoring and reporting on performance to senior leaders and governance groups

About you

• CIH Level 5 (or equivalent with CIH top‑ups), or willingness to work towards
• Relevant qualification or substantial experience in construction or asset management
• Proven leadership experience delivering high‑performing repairs and voids services, achieving excellent customer satisfaction outcomes
• Strong leadership and motivational skills, with the ability to build and sustain a high‑performance team culture
• Demonstrated track record of delivering high‑quality, customer‑focused repairs and maintenance service
• Strong commitment to customer and building safety alongside service delivery
• Excellent understanding of repairs performance, with strong commercial awareness
• Experience managing significant budgets and overseeing procurement activity
• Strong negotiation skills with the ability to manage complex issues effectively
• Highly effective communication and interpersonal skills
• Proven ability to collaborate across teams to deliver sustainable service improvements
• Full UK driving licence and access to a vehicle, with the ability to travel extensively across Accent’s sites and estates

Benefits

• Generous time off – 28 days holiday plus bank holidays, an extra day for your birthday, and the option to buy more
• Health & wellbeing support – cash health plan, Health MOTs, online GP access, gym discounts, and a dedicated volunteering day for a cause you care about
• Financial perks – car leasing options, salary sacrifice schemes, and exclusive discounts through our benefits platform to help your money go further
• Future‑focused benefits – access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, plus life assurance at three times your salary for peace of mind
• Family‑friendly policies – enhanced parental leave, flexible working options, and support for work‑life balance
• Career development – from Stepping into Management and Management Essentials training to our Leadership Academy, apprenticeships, and more – we’ll help you grow and succeed

We’re Committed to Inclusion

We believe diversity makes us stronger and we’re committed to creating a place where everyone feels valued, respected, and able to thrive. Our recruitment process is designed to be accessible and inclusive, and if you need any reasonable adjustments at any stage, just let us know – we’ll make it happen.

Please contactPeopleServices@accentgroup.org if you have any queries about the role.

Full UK driving licence and eligibility to live and work in the UK is required – currently no sponsorship available.

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