Job Title: Assistant Manager
Location: Middlesbrough
Basic Salary: GBP 30,000 per annum
OTE: GBP 36,000 – 44,000+ per annum
Shift and Schedule: Trading hours 9 am – 5:30 pm, Monday to Saturday, and 10:30 am – 4:30 pm on Sundays. 5 on 7 day working pattern.
Priority Recruitment are pleased to present this exciting opportunity for an Assistant Store Leader based in the Middlesbrough area.
This opportunity offers complete autonomy, a defined progression path, and the chance to be part of an award‑winning sales team. With industry‑leading support and a tailored training platform, this role offers plenty of opportunities for personal and professional growth. Our client is a leading telecoms brand, priding themselves on providing some of the most competitive mobile and broadband contracts and deals on the hottest new phones and accessories.
What’s In It For You
- Starting salary of GBP 30,000 per annum.
- Monthly commission, paid on performance, with an uncapped structure that rewards results.
- Join an award‑winning franchise recognised for excellence within the telecoms industry.
- Enjoy exclusive staff discounts on phones, plans, and accessories, plus extended perks for friends and family.
- Access premium accessories at cost price, ideal for tech lovers and savvy savers alike.
- Regular team incentives, social events, and monthly recognition awards to celebrate wins and keep things fun.
More About The Role
- Welcoming customers into the store and setting the tone for a professional, approachable, and customer‑first environment.
- Leading by example on the shop floor, offering tailored advice on mobile plans, handsets, broadband and tech accessories based on each customer’s needs.
- Managing day‑to‑day operations, ensuring the team delivers outstanding service and achieves commercial targets.
- Coaching and motivating team members to hit KPIs, build product knowledge, and grow confidence in selling and upselling telecom solutions.
- Overseeing the sales floor, stepping in to support team members, resolve customer queries and drive performance.
- Monitoring and maintaining stock levels, processing deliveries, and ensuring all products are merchandised in line with brand standards.
- Handling transactions, returns and customer escalations with confidence and care, ensuring every customer leaves satisfied.
- Taking ownership of store presentation, compliance and cleanliness, ensuring everything runs smoothly behind the scenes.
- Reporting on daily/weekly sales figures, identifying areas for improvement and putting plans in place to boost results.
- Feeding back insights to area managers and the wider franchise group to help shape promotions, training needs and operational improvements.
- Bringing energy, organisation and initiative, being the go‑to person when things need sorting quickly and effectively.
Successful Applicant
- Telecoms experience essential.
- At least one year of management experience, as this is the client’s busiest location.
- Confident leading from the front, experienced in coaching and motivating teams to smash sales targets.
- Thrives in fast‑paced, target‑driven settings where every day brings something new.
- Strong track record of delivering results, both individually and through others.
- Hands‑on and proactive, comfortable rolling up sleeves on the shop floor as well as reviewing performance.
- Passionate about tech and telecoms, staying up to date with the latest products, plans and market trends.
- Clear, confident communicator who knows how to get the best out of their team and build customer trust.
- Positive, solutions‑focused attitude, driven by hitting goals and creating a brilliant in‑store experience.
- Comfortable working independently and making decisions that benefit the store.
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