Senior Product Manager

Senior Product ManagerSalary: £75,000-80,000 per annum depending on experienceContract: Permanent, full timeShifts: 37.5 hours per week worked Mon-Fri 9am-5:30pm with a 1-hour unpaid lunchWork model: Remote (Must be able to attend client sites in Central London and Norwich when required)Williams Lea and TSO seek a Senior Product Manager to join our team!Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms.Williams Lea employees, nearly 7,000 people worldwide provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations.TSO provides regulatory and standards publishing and technology solutions for regulators and organisations that set rules and industry adopted standards. Our brand and solutions are recognised by regulators and public sector bodies across the UK and overseas. We are recognised for ground-breaking innovation and our long heritage of service and no fail delivery. Our solutions enable our clients to manage their authoritative information so that it is structured, accurate and up to date and make it easier to use and understand.Job PurposeAs Senior Product Manager, you’ll play a pivotal role in driving digital transformation through the design and delivery of impactful products and programmes for a major public sector client, supporting their role in publishing authoritative public information in the UK.This is a high-impact, hands-on position where you’ll help shape the future of how essential public records accessible through modern digital services. You’ll also contribute to a complex, multi-year contract spanning five core objectives and seven strategic workstreams, each grounded in product-led initiatives.Working closely with the Senior Account Director, you’ll translate strategic goals into actionable product roadmaps, lead cross-functional delivery, and ensure alignment with client needs and wider public sector priorities. The role calls for strong leadership, excellent organisation, and the ability to manage multiple timelines and stakeholders with both confidence and empathy.You’ll also be expected to take a hands-on approach—shaping briefs and proposals, coordinating cross-functional teams, managing risks, and championing delivery excellence across technology, design, content, and operations.Key Responsibilities1. Strategic Programme and Project PlanningLead a programme to deliver the transformation of digital services that achieves agreed strategic goals which reflect both internal and client strategic goalsTranslate strategic objectives into product roadmaps and defined workstreamsWork across functional teams in the early stages of idea development to make sure that new proposals align with the strategic roadmap and can realistically be delivered within constraints (e.g. time, budget, technical capability2. Governance, Timelines & Risk ManagementOwn and maintain the master delivery roadmap and integrated project timelinesTrack and report weekly, monthly, and quarterly on performance metrics, progress against milestones, and contract complianceMaintain risk and issue logs; lead remediation planning and embed RAG status reviews and structured delivery cycles3. Stakeholder Engagement & Cross-functional CoordinationUnder the leadership of the Group Account Director, act as the senior liaison between internal teams, ensuring clarity and consistency across all communicationsCoordinate with product, technology, operations, sales, content, and marketing teams to align around shared goalsLead key meetings such as project kick-offs, strategic reviews, and milestone assessments4. Delivery Operations & ExecutionCreate detailed project plans and ensure successful delivery across phases (design, build, test, release, transition to BAU)Champion delivery best practices and educate teams on scope, objectives, and success criteriaManage seamless handoffs and delivery transitions, minimising service disruption and quality risks5. Quality Assurance & DocumentationEnsure all project documentation is accurate, consistent, and contractually compliantDevelop and maintain templates, tools, and knowledge-sharing resources to support efficient deliveryEstablish robust documentation and training processes for new services/products entering live operation6. Communication & ReportingProduce and support internal and external reporting including delivery dashboards, governance papers, annual reviews, and strategic plansRepresent the delivery function at client governance boards and internal strategic meetingsSkills & CompetenciesProven experience in programme delivery and product development, ideally in the digital or public sector spaceStrong understanding of project and product lifecycles, including Agile, Waterfall, and hybrid methodologiesOutstanding stakeholder management and communication skillsAbility to manage complex interdependencies across multi-disciplinary teamsStrong analytical and problem-solving capabilities, with a focus on risk mitigation and performance trackingComfortable working in fast-paced, evolving environments with competing prioritiesSkilled in producing executive-level reports and supporting governance documentationUsing AI in your applicationWe’re happy for you to use AI tools to research us, polish your cv/cover letter, and practice interviews. Please make sure everything you submit reflects your authentic skills and experience.To keep things fair, please don’t use AI to invent or exaggerate achievements, complete assessments (unless we say it’s allowed), or to generate live interview answers.Rewards and BenefitsWe believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:25 days holiday, plus bank holidays(pro-rata for part time roles)Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TV’s, laptops and computers or household appliances.Life AssurancePrivate Medical InsuranceDental InsuranceHealth AssessmentsCycle-to-work schemeDiscounted gym membershipsReferral SchemeYou will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!Equality and DiversityThe Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at careersatWL@williamslea.com(we do not accept applications to this email address).View our Privacy Notice https://www.williamslea.com/privacy-statement#J-18808-Ljbffr…