Customer Experience Lead: Growth, Support & Logistics

Jobtailor in Greater London is seeking a customer service leader to own the end-to-end experience as the company grows. You will oversee a team of agents, resolve around 20% of daily tickets, and audit channels to catch errors before escalation.

You will ensure quality, speed, and tone of every interaction, handle sensitive issues by phone, manage Trustpilot scores, and use live chat as a sales channel while coordinating with logistics partners and key retail accounts on returns.

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