Virtual Learning Administrator
Location: Home Based – London office when required
Provide administration and technical support to our internal and external customers attending virtual training via an online conferencing platform.
Key Responsibilities
- Administration of sessions – setup, modifying and cancelling
- Host and Support sessions
- Ownership of technical issues, escalating when required
- Provide Reports and recordings to internal and external customers
- Monitor and resolve email enquiries
- Communicating with different teams
- Session updates
- Upskill trainers on virtual delivery
Your Experience
- Customer Service
- Experience using (including as an attendee) online conferencing platforms such as Cisco Webex, MSTeams, Zoo
- Online conferencing platforms – attendee and/or administrator
- Office applications – Excel, Outlook
Benefits
- 27 days Annual Leave (4 days used for the festive closure) plus Bank Holidays
- Holiday Buying scheme
- Medicash plan, Wellhub, Cycle to Work scheme
- Private Medical Insurance at corporate rates
- Employee Assistance Programme
- Employee Discounts Benefit Hub
- 3 Development days
- 2 Charity days per year
- Pension Scheme
- Early Friday Finish at 4pm
Equality, Diversity and Inclusion
We are an equal opportunity employer, focused on promoting a welcoming and inclusive environment. We embrace diversity, welcome applications from all candidates and aim to support the career growth of everyone. This means no matter what your gender, age, ethnicity, beliefs, or sexual orientation, or if you are disabled or a carer, we welcome you and the different perspectives you bring to our diverse family. We’re proud of the progress we’ve achieved over the last few years to build an inclusive culture and celebrate our diversity.
As a Disability Confident Employer, we guarantee that all applicants with a disability who meet the role criteria will progress to the next stage of the process. Please let us know if you require any reasonable adjustments.
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