Implementation Specialist (French)

Overview

The Implementation Specialist (French) role is a temporary contract based in Brighton, spanning six to nine months and offering a salary of £30,000‑£31,000 per annum. The position works 35 hours per week, Monday to Friday, 8am to 4pm in a hybrid setting.

Key Responsibilities

• Onboard clients by completing application forms and collecting all required legal documents.
• Ensure the smooth setup of all account aspects, including detecting missing information and managing the card member application process.
• Input new and expanding corporate client data into risk tools and set up the client’s programme.
• Take ownership of projects that enhance existing tools and processes.
• Provide premium and dedicated advisory services to new commercial clients throughout the implementation and enrolment process.
• Conduct early engagement calls and emails to drive card activation and address zero or below potential billers to increase charge volume.
• Monitor billing and payment processes by liaising directly with new customers to ensure accurate settlement.
• Collaborate with Sales, Account Sales, and Implementation Manager to achieve successful implementation and handover to the relevant team.
• Consult with Corporate Card clients as the primary contact for the department and lead the onboarding of international clients with support from Business Development Managers.
• Advise clients on legal and regulatory requirements and manage contract completion to launch commercial relationships.

Requirements

• Fluency in French.
• Strong client‑management skills with a track record of building and retaining relationships with internal and external customers.
• Excellent telephone, verbal and written communication skills.
• Ability to multitask, prioritise and work well under pressure.
• Meticulous attention to detail and self‑motivation.
• Experience in a consultative, on‑boarding environment is preferred.

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