Overview
ICP is a global leader in Content Operations, partnering with some of the world’s most recognizable brands, including Unilever, Diageo, Coca-Cola, Mars, P&G, Starbucks, Coty, Lu2019Or e9al, NBCU, and Aetna. Our expertise spans content management, logistics, creative operations, production, and digital commerce enablement, ensuring a seamless flow of content across all systems and channels. We empower brands to achieve operational excellence and confidently manage their content. Content confidently.™
With offices in Atlanta, London, Mexico City, Mumbai, and Shanghai, we operate on a global scale, delivering world-class solutions that drive exceptional business outcomes.
Who We Are
At ICP, our values define us: we are Curious, Focused, Creative, Trustworthy, and Inclusive.
We’re A People First Company
At ICP, we provide benefits that matter to our people and enable us to be engaged both in and outside of work. We foster a culture where work/life balance is nurtured and encouraged, offering hybrid working, generous paid time off, paid holidays, volunteer time off, and Summer half-day Fridays. We also take care of our people with competitive medical, dental, and vision benefits, mental health support, and a robust savings plan.
Bring the Confidence
Are you a relationship-focused, driven professional with a growth mindset? Do you thrive on breaking through challenges and excelling in competitive environments? You’re not expected to have all the answers, but your passion for uncovering solutions and building strong partnerships makes you the perfect fit for this role. We’d love to hear from you!
Role Overview
The Digital Asset Specialist for the Reckitt account plays a pivotal role in bringing structure and operational efficiency to our client’s MarTech ecosystem, focusing on campaign asset management, to support strategic goals.
Responsibilities
- Ensure the upload of campaign-specific content to the DAM, referencing toolkit data, and update the internal campaign web portal.
- Support a global company where leadership, customer service, governance, and process optimization are crucial.
- Focus on successful campaign asset delivery into the DAM, implement process improvements, and foster global collaboration.
- Demonstrate adaptability, technical expertise, and a detail-oriented approach.
- Collaborate with senior team members to execute on clear guidelines and goals for global standardization.
- Provide exceptional customer service to the client and their vendors.
- Understand asset rights, usage, and restrictions to ensure asset safety and compliance.
Process Improvements
- Execute against documented workflow and processes, while contributing ideas for improvements.
- Identify or support opportunities for process optimization and automation to streamline workflows and enhance efficiency.
- Regularly review DAM metadata options/fields and suggest changes to optimise user and search experience.
- Collaborate with global cross-functional teams to learn best practices and align with organizational objectives.
- Be a strong team player with your direct team and global partners.
Client-Facing Engagement
- Collaborate with cross-functional teams and agencies to ensure content and campaigns are delivered on time and meet quality standards.
- Listen, learn, and adapt to changes in the business’ needs.
- Attend client meetings as required to ensure knowledge of the business.
- Provide DAM training and support to client team members.
What you will bring
Requires a BA/BS and a minimum of 3 years’ experience in marketing, commerce and/or creative technologies or related field, including a minimum of 3 years’ experience in a client-facing agency or consulting role; or any combination of education and experience providing an equivalent background.
Preferred Skills, Capabilities and Experiences
- Good understanding of campaign assets and agency ways of working.
- Experience dealing with stakeholders at different levels.
- Understanding of file formats, editable files, and asset creation.
- Acute attention to detail and analytical skills.
- Effective communication, both verbal and written, with an influential style.
- Creative problem-solving mindset and a curious nature.
- Ability to articulate complex situations clearly and lead discussions with colleagues and leadership.
- Understanding of basic project management principles.
- Ability to adapt to evolving client needs, industry trends, and internal processes.
ICP Values
- Curious: Always learning, eager to explore endless possibilities.
- Inclusive: Diversity is our strength. Every voice matters and we can achieve more when we do it together.
- Focused: With clear vision and unwavering dedication, we progress forward and deliver excellence.
- Creative: Unleashing imagination, innovating boldly, and redefining possible.
- Trustworthy: Built on honesty, respect, and integrity we stand strong together.
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