We are recruiting for an experienced Service Desk Technician to join our IM&T Team based at Littlemore Mental Health Centre in Oxford, supporting sites across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset.
You’ll work closely with the IT Operational Team, providing in-depth second line technical support as well as internal support for the first line Service Desk function, including first line hardware, software and telecommunications issues across the Trust. You’ll use your expertise to detect, diagnose and resolve customer issues in accordance with our Service Level Agreement.
You’ll need an excellent working knowledge of Microsoft applications such as Excel, Outlook, Word, Office 365 and in‑depth troubleshooting experience of Windows 11 and Active Directory. We’re also keen to hear from applicants with knowledge of ITIL best practice.
If you have a technical background, experience of working within a service desk and enjoy complex problem solving for a wide customer base, we would love to hear from you!
You’ll be required to take part in the Service Desk Out of Hours (24x7x365) rota performing ‘urgent on call’ services outside of the normal hours of operation for in-patient/extended hours services. This role requires travel to various sites across the Trust so applicants must have a full valid driving licence and access to a vehicle for work. Adjustments can be considered in line with the Equality Act 2010 where required.
Main duties of the job
- Provide first line software support for all applications in standard use by OBMH IT customers, including Word, Excel, Access, PowerPoint and Outlook
- Analyse and advise on system errors, application problems and network issues
- Investigate data anomalies and implement corrective action where required
- Provide first line hardware support for PCs, printers and other attached network devices
Please refer to the job description attached for a comprehensive list of duties
Benefits
- Excellent opportunities for career progression
- Access to tailored individual and Trust wide learning and development
- 27 days annual leave, plus bank holidays, rising to 33 days with continuous service
- NHS Discount across a wide range of shops, restaurants and retailers
- Lease car scheme
- Cycle to work scheme
- Employee Assistance Programme
- Mental Health First Aiders
- Staff accommodation (please note waiting lists may apply)
- Staff networking and support groups hosted by our Equality, Diversity & Inclusion team
Qualifications
- Evidence of formal education or experience (A-Level or equivalent).
- ITIL Service Management v4 (Foundation)
- Microsoft Accreditation
Knowledge
- Excellent working knowledge of Microsoft Office applications and Operating Systems, including in‑depth troubleshooting.
- Excellent working knowledge of desktop and laptop hardware, including in‑depth troubleshooting.
- In‑depth technical knowledge of Microsoft Office 365.
- In‑depth technical knowledge of Microsoft Windows 10.
- Knowledge of National NHS applications and troubleshooting.
Experience
- Previous experience of working in a staff supporting role.
- Previous experience of working in a Service / Help Desk environment.
- Previous experience of working in a Customer Services environment.
- Previous experience of working in the NHS.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£32,073 to £39,043 a year per annum | pro rata
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