Field Service IT Technician

Job Details

This role is a 3‑month contract starting 3rd August, with the possibility of a permanent position after the contract ends.

Responsibilities

• Diagnose and resolve hardware and software faults across laptops, desktops, and peripheral devices.
• Install, configure, and maintain operating systems including Windows and other common platforms.
• Support users onsite and remotely, providing clear and practical guidance.
• Carry out repairs, component replacements, and system upgrades.
• Troubleshoot printers, connectivity issues, and RPOS hardware.
• Complete accurate job records, service notes, and repair documentation.
• Follow data protection, backup, and security procedures.
• Escalate more complex issues when required.
• Maintain high standards of customer service and communication.
• Keep up to date with hardware tools, technologies, and repair methods.

Skills & Experience Required

• Proven experience in laptop or PC hardware repair or IT support.
• Strong understanding of hardware, software, and operating systems (Windows essential, macOS or Linux beneficial).
• Experience using diagnostic tools and fault‑finding techniques.
• Confident troubleshooting skills across hardware and basic networking issues.
• Strong communication and customer service skills.
• Ability to work independently and manage your own workload.
• Full, clean driving licence.

Requirements

• Enhanced Disclosure and Barring Service (DBS) check required.
• SC Clearance required.

Benefits

• Flexible working options.
• 33 days holiday including bank holidays.
• Holiday purchase scheme.
• Enhanced family‑friendly benefits (maternity, adoption, paternity, and IVF).
• Two paid days off per year for voluntary work.
• Staff Reward Scheme.
• Pension scheme.
• Life assurance 4x salary.
• Sponsorship for professional development and memberships.
• Employee Assistance Programme, including financial wellbeing support.
• Mental health first‑aider support programme.
• Cycle2work scheme.
• Discounted gym membership.
• Eye‑care voucher scheme.
• Free flu vaccinations.
• Employee social events and recognition activities throughout the year.
• HP employee discount programmes.
• Mobile phone discounts.

Equal Opportunity Employer

Apogee is an equal opportunity employer. We welcome applications from all backgrounds and are committed to supporting flexibility, accessibility and diversity in the workplace.

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