Job Details
Salary: £26,363.00 per Annum (Includes London Weighting) plus the chance to earn up to £2k discretionary bonus pro-rated each year.
Contractual hours: 37.5
Job type: Full time
Location: Tooting Junction – Tooting Broadway, SW17 9HW
Job Description
Are you passionate about helping people and delivering great service? Looking for a role where every day is different and you can truly make a difference?
At H&T, you’ll join a passionate team working together at the UK’s leading pawnbroker and one of the top 10 jewellery and watch retailers.
We offer a supportive environment that values diverse perspectives, encourages professional growth, and celebrates the contributions of every colleague.
We provide a clear career progression and a comprehensive benefits package.
About the Role
As a Store Colleague at H&T, you’ll be the face of our leading business, providing a warm welcome and expert support to every customer.
You will take the time to understand customer needs, offering tailored solutions and ensuring they leave with the best possible outcome.
Experience in pawnbroking is not required – a genuine interest in people, a strong sense of integrity and a willingness to learn are essential.
Full training and support will be provided to help you succeed in a fast-paced environment.
Key Responsibilities
- Deliver exceptional customer service with a friendly and professional approach
- Assist customers with pawnbroking, retail sales, and financial products
- Maintain high standards of compliance and store presentation
- Work collaboratively with your team to exceed targetsHandle transactions accurately and securely
- Multilingual skills are a bonus
What We Offer
- 30 days of holiday (including bank holidays), rising to 33 days with length of service
- Flexibility to buy or sell holiday days to suit your lifestyle
- Access to a private healthcare plan
- Cycle to work scheme and season ticket loans
- Preferential currency exchange rates
- Generous staff discounts – up to 25% off jewellery and high-end watches
- Incentive schemes to reward achievements
- Exclusive discounts at leading retailers via employee perks portal
Benefits
- Salary increase upon successful completion of training
- 94% of store colleagues reach the next salary stage within 15 months
- Discretionary bonuses up to £2,000 extra each year based on performance
- Comprehensive benefits package from Perk Central platform
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