Senior Digital Support Technician
Average annual salary: £28,000–£33,000 (pay award pending). Working hours: 37 hours a week, full-time, all year. Start date: ASAP. Contract: Permanent. Location: Hybrid – Head Office as well as regular travel across Staffordshire schools. Full‑UK driving licence and access to a vehicle required.
Responsibilities
- Act as senior technical escalation point for complex hardware, software and network issues beyond school‑based IT technicians.
- Support a portfolio of Staffordshire schools, providing technical guidance and cultivating relationships with school leaders and staff.
- Conduct IT compliance surveys, digital assurance reviews and technical audits to keep systems secure and compliant.
- Mentor and support frontline IT technicians, sharing knowledge and building technical capability across the team.
- Assist in planning, implementing and maintaining network infrastructure, end‑user devices and digital services across multiple sites.
- Drive continuous improvement of ICT systems to ensure services remain reliable, secure and aligned with school needs.
Qualifications
- Proven experience in a senior IT support or infrastructure role, ideally in an educational environment.
- Strong troubleshooting skills across Microsoft technologies, hardware, software, networking and cloud‑based systems.
- Excellent communication skills – able to explain technical information to both technical and non‑technical audiences.
- Evidence of mentoring or supporting other technicians.
- Passion for technology and a collaborative approach.
Benefits
- Local Government Pension Scheme or Teachers Pension.
- Generous holiday entitlement – 37 days rising to 39 after five years, including bank holidays.
- Medicash health and wellbeing plan.
- Free eye tests.
- Cycle‑to‑work scheme.
- Access to Institute of Education development programmes.
- Professional training courses – National Professional Qualifications, Early Learning Teacher Programme, SCITT, etc.
- Opportunities to work across the Trust as a Professional Advocate, participate in peer reviews, placement projects.
Safeguarding & Recruitment
Shaw Education Trust is committed to safeguarding children and young people. This role involves working with children and carries specific safeguarding responsibilities. A full vetting procedure will be conducted, including an enhanced DBS check and additional background checks. Applicants are required to disclose any relevant criminal history.
Equal Opportunities
Shaw Education Trust is an Equal Opportunities employer and is fully committed to promoting equality, diversity and inclusion at every stage of recruitment and selection.
Application
All candidates must provide a supporting statement outlining reasons for applying, relevant skills and experience. The application deadline is 9:00 am, 17 July 2026. Interviews will start from 20 July 2026.
For more information
Visit the Trust Careers site for additional details.
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