2nd Line IT Support Technician – Hybrid/Remote

Acora One in Norwich is seeking a 2nd Line Support Technician on a full-time permanent basis. The role includes shift rotation with both office and remote work options, handling a broad IT support workload and escalation for complex issues.

You will diagnose problems, manage incidents, and provide proactive customer service to meet SLAs and KPIs, while supporting networks, servers, and backup infrastructure.

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