Centre Coordinator

Centre Coordinator – West London

We have an opportunity for a customer focused Centre Coordinator in West London, with great social and administrative skills, who loves building relationships and is a self-starter.

As the Centre Coordinator, you will be the first point of contact for anyone entering the building and you’ll be responsible for providing exceptional customer service – going above and beyond, making sure everyone who visits us feels at home.

Responsibilities

• Ensuring a warm, welcoming, helpful, efficient, and responsive reception service for customers, telephone callers and visitors to the Centre.
• Assuming the role of Fire Marshall and co‑ordinating fire evacuations as required.
• Liaising with all existing and potential new customers to strengthen and increase good customer relationships by understanding them and their business.
• Ensuring all day‑to‑day customer needs and complaints are handled quickly, efficiently and to ensure total customer satisfaction.
• Organising customer events and preparing meeting rooms.

Qualifications

• Experience of working in a strong customer facing environment.
• Proven experience in customer care and ability to resolve customer complaints.
• Strong MS Office skills along with knowledge of other basic IT packages.
• Excellent communication skills, both verbal and written.

Work Arrangement

This role requires you to be on site 5 days a week.

About the Company

As a member of the Workspace family, you are part of a team responsible for the office space of 4,000 of the capital’s brightest businesses. We offer an environment that puts community first.

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