Patient Care Assistant

Role Details

Location: Bennett-Williams Veterinary Centre, Anglesey

Contract: Permanent

Hours: 40

Shift Pattern: 4 days 08:30‑18:30, 3 days 07:50‑17:50, 1 day with a one‑in‑four Saturday morning

About the Role

• Managing communications: Handle incoming calls and schedule appointments efficiently.
• Inquiry resolution: Respond to queries via phone, email, and in‑person interactions with professionalism.
• Client reception: Greet and register new clients, ensuring a warm welcome.
• Insurance management: Process and manage insurance forms adeptly.
• Medication distribution: Dispense medications as required.
• Financial transactions: Process payments accurately and efficiently.
• Emotional support: Provide empathy and understanding to clients during distressing times while maintaining professionalism.
• System utilisation: Organise patients using the in‑house system efficiently.
• Inter‑practice communication: Liaise with other veterinary practices to address patient needs and queries.
• Debt and refund management: Make necessary phone calls regarding debts, belongings, and refunds.
• Client care: Ensure every client feels welcomed and valued at our practice.

Qualifications

• Past experience as a receptionist is required; veterinary setting experience is a bonus.
• Resilience and ability to handle emotional situations with grace.
• Communication skills paired with genuine empathy.
• Outstanding customer service skills and experience with the public.
• Positive attitude and excellent teamwork abilities.
• Proficiency in Microsoft Office and database systems.

Offer

• Salary aligned with the National Minimum Wage.
• Five weeks’ annual leave (pro rata) per annum, plus bank holidays.
• Long Service Award – an extra day of annual leave for each year of service (up to 5 additional days).
• Staff discount scheme on veterinary bills and care.
• Staff discount on Animed Direct, our online dispensary, for pet medicines, products and food.
• Employee Assistance Programme for confidential wellbeing support.
• Additional benefits as part of our commitment to recognition, support and appreciation.

Additional Information

CVS is dedicated to fostering an inclusive workplace where everyone can be their true selves, celebrating diversity and empowering each team member to perform at their best. We are committed to building a workforce that reflects the diverse communities we serve.

Please note: We can only accept applications from candidates with the Right to Work in the UK, as we are unable to offer visa sponsorship for clinical support roles due to Home Office criteria.

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