Job Description – Housing Concierge (261181)
Job Description
Description
Earn £13.45 ph or Salary £26,300 pa, and great benefits including Health Cash Plan
Permanent, full time (37.5 hpw)
Newcastle Upon Tyne
We can’t offer CoS for this role
Home, a place where you belong
We’re looking for new Supported Housing Concierges to join our growing teams. Here at Home Group, we look after our vulnerable customers, but also those with quite complex care needs. Your job will be to make sure our customers are safe, our buildings are secure and pleasant places to be, and that we get on with our neighbours.
What’s in it for you?
34 days leave, pro-rated (including bank holidays and a “me day”)
Paid time off for volunteering
Matching Pension contributions (up to 7%, with life assurance of 3x Basic Salary)
Save up to £1140 yearly with our health cash plan, covering dental, optical, and therapies
Career path with development and an excellent training package
Excellent benefits and rewards including supermarket discounts and travel expenses
What you’ll do
Walk around the building checking CCTV, fire doors and communal areas
Greeting and signing in customers and visitors, picking up repairs or cleaning
The first line of support for our customers when our wider team or their own support network isn’t around to help!
Monitor and respond to incidents calmly, quickly and fairly
Work with colleagues and partners to manage anti-social behaviour
This is more than a job, it’s a place where you feel valued. You get great training, support from friendly colleagues and a chance to make a real difference every day. Be part of one of the UK’s top 10 Great Places to Work!
You have
Calm under pressure with great communication skills
Passion and experience in supporting others, either personally or professionally
Good judgement and clear communication
You recognise when things are about to go wrong and are confident intervening in a sensitive way.
4 shifts in, 4 off in a rolling pattern, nights and day shifts
We do get together regularly in the daytime for training and team meetings
Able to use technology to monitor CCTV, update records and communicate with colleagues
You’ll need an Enhanced DBS check done (we pay for it)
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