Automation & Service Improvement Engineer

Salary: £40,000 – 55,000 per year

Requirements

• Experience within a Managed Services, MSP, IT Operations, Service Desk, Infrastructure or Technical Operations environment.
• Experience of automation, process improvement, workflow optimisation, scripting or systems integration.
• Strong analytical skills and a data‑driven approach to problem solving.
• Excellent communication skills with the ability to translate technical information for different audiences.
• A proactive mindset with a genuine interest in improving how services are delivered.
• Ideally some experience with NinjaOne, Halo, Ruckus, Bitdefender, SonicWall, RMM platforms, DR or Backups.

Responsibilities

• Identify manual, repetitive and time‑consuming tasks and implement automation solutions to improve efficiency.
• Analyse operational processes and build improvement roadmaps with measurable outcomes.
• Review service performance, monitoring coverage, patch compliance and operational procedures to identify opportunities for improvement.
• Develop and standardise processes for onboarding, service transitions and ongoing service delivery.
• Work closely with technical, project, support and commercial teams to improve collaboration and service delivery.
• Support the development of reporting, dashboards and operational insights.
• Contribute to future service development and technical solution design where required.

Technologies

• Support

More

We are a growing technology services team offering a newly created IT Automation & Service Improvement Engineer role based in Birmingham on a hybrid working basis, with a salary of £40k-£55k. The role focuses on automation, operational efficiency and continuous service improvement across a range of managed services. We offer enhanced holiday allowance with the option to buy and sell days, a cycle to work scheme and electric vehicle leasing scheme, a discount scheme, life assurance, health and wellbeing support, training and qualifications, and more.

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