Digital Support Officer
The closing date is 16 July 2026
Lincolnshire Partnership NHS Foundation Trust is currently looking for a Digital Support Officer to join our busy Digital Systems Team within the Digital and Data Services. This role will give you the chance to be part of the team who look after, develop and maintain the Trust’s business‑critical digital solutions.
LPFT is engaging in a programme of work to roll out Office 365 and its associated collaboration tools (PowerApps, SharePoint and Teams). The Digital Support Officer will support staff around the Trust in the use of these tools and systems, and support front line services in the adoption of new systems into their BAU process. They will assist the Digital Health Team in the deployment of new systems, as well as travelling to LPFT sites throughout the county.
Responsibilities include responding to support requests, delivering training sessions, producing guidance for existing and new systems, troubleshooting and investigating issues and escalating where required. The role involves promoting best practice of using our systems.
Main duties of the job
To support the provision of effective systems applications training to all staff ensuring that staff are effectively trained to use systems effectively.
To enable staff to gain maximum benefit from information and information technologies and use them to promote effective ways of working.
To deliver systems training and digital learning (which may incorporate a number of different systems) and other IT training to staff according to the schedule of deployment projects.
To be involved in the design and development of suitable training course materials, user guides and course/lesson plans.
To contribute to the development & facilitation of training in response to systems developments and staff requests.
To participate in skills and knowledge transfer within the department, contributing to cross cover arrangements, as required and overall training department development.
About us
Lincolnshire Partnership NHS Foundation Trust provides mental health services and a number of learning disability, autism and social care services in the county of Lincolnshire. Employing around 2,900 staff and serving a population of over 768,400, our people lie at the heart of everything we do.
We offer options for flexible working and provide a wide range of training and promotion opportunities in all professions. We support and celebrate diversity, have active staff network groups and are always looking at what more we can do to support our staff.
Lincolnshire has a range of rewarding health and social care careers in a county that’s friendly, fascinating, affordable and brimming with everything you need to live a happy life. Visit beinlincolnshire.com to find out more.
Job responsibilities
Applicants must have the right to work in the UK – sponsorship is not available. Please provide details of the visa type and expiry date in your application. Failure to provide the required information will result in your application being rejected.
We can also offer you many staff benefits to help support you:
- Early access to Psychological Therapies and Physiotherapy
- Competitive annual leave allowance
- Car leasing scheme
- Free eye tests
- Money saving options through our salary sacrifice scheme
- Discounts on major high street retailers and restaurants
Person Specification
Qualifications
- E.C.D.L. or equivalent
- Good general education (4 GCSE or equivalent including Maths and English)
- N.V.Q. Level 3 Business Administration or equivalent
- Evidence of further training or equivalent experience in the use of IT
- Evidence of ongoing personal development
- Formal Training qualification, such as Certificate in Education & training gained within the last 3 years, or equivalent experience, or be willing to work towards this
Experience
- Experience of working in a health or social care setting/administrative experience
- A working knowledge of the principles of Data Standards and an understanding of the term Data Quality
- Knowledge of confidentiality, system security and Data Protection
- Good working knowledge of MS Office Applications including Word, Excel, PowerPoint, Outlook, and Windows environment
- Advanced experience of Information systems
- Experience in offering advice and guidance to Staff
- Understanding/experience of SharePoint
- Understanding/experience of MS Teams
- Advanced knowledge of Information Systems
Skills
- Ability to produce high quality work under pressure and to tight deadlines
- High levels of self motivation
- Willingness to be flexible in approach in accordance with organisational need
- Participate in identification and evaluation of opportunities of improvement in the service
- Ability to work effectively and build good working relationships with staff
- Ability to manage time effectively
- Able to recognise limits of self and identify training and development needs
- Ability to take instruction
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Lincolnshire Partnership NHS Foundation Trust
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