Software Support – 1st/2nd Line – Leicester 25-30K
Location: East Midlands
Industry: IT
Salary: £25000 – £30000 per annum + Benefits
Posted: 17/03/2016
Responsibilities
Provide 1st/2nd line support for software and applications, including financial/accounting enterprise software, SQL Server databases and related client issues. Log calls and resolve support tickets within agreed SLAs. Work collaboratively with the support team and other departments to maintain software functionality.
Qualifications
- Previous experience in a software support or customer support role.
- Experience with call logging and handling 1st/2nd line software support issues.
- Experience in a similar environment such as financial/accounting software (preferred).
- Understanding of databases, preferably SQL Server.
- Some understanding of programming concepts.
- Strong verbal and written communication skills.
Benefits
Competitive salary within the £25,000-£30,000 range, training on the client’s software, flexible hours within 8.45‑5 on Monday to Friday, smart dress code, and a supportive working environment with opportunities for career progression.
Equal Opportunities
Candidates of all ages and backgrounds will be considered for this role. Ascent People is acting as an Employment Agency.
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