Senior IT Service Manager: Hybrid, ServiceNow & ITIL

Company: DWP Digital
Apply for the Senior IT Service Manager: Hybrid, ServiceNow & ITIL
Location: Manchester
Job Description:

DWP Digital in Manchester is seeking a Senior IT Service Manager to define and design the IT service support model and drive stability across multiple platforms. You will champion best practices and lead relations with stakeholders and suppliers within a hybrid working environment.

The role emphasizes ServiceNow expertise, ITIL frameworks, and a strong track record in managing services in a multi‑supplier context, with a focus on continuous improvement and leadership.

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Posted: July 14th, 2026