Pay Grade Level : Level 1 – Customer / Operational Frontline
Role Type : Full Time Contract
Salary : £27,495.68
Location : Leicester Water Centre
Hours : 37 hours a week, working a shift pattern between 8:00am to 6:00pm Monday to Friday
Start Date : 28 September 2026
Training : 4‑week programme, attendance required Monday to Friday 9:00am – 17:00pm
Role Overview
As a Customer Advisor you’ll chat with customers over the phone and via email, resolving their queries and engaging with other suppliers where necessary. You’ll take ownership of their needs and find a way to figure things out with them, embodying the company’s customer‑first mindset.
What We’re Looking For
You’ll be a team player who can think on your feet in a fast‑paced environment, confident enough to make decisions and empowered to own customer queries end to end. We value character, positivity and a caring attitude. Diversity and inclusive teamwork are essential to our success.
How We Work
You will collaborate within a dedicated team of 12, working within a culture that supports growth, continuous learning and swift problem‑solving. The role is based in the office during standard working hours.
How We’ll Reward and Care for You
- A salary of £27,495.68, with a company pay increase each year
- 25 days holiday + bank holidays (and the ability to buy/sell up to 5 days per year)
- Annual bonus scheme (up to £1,500, subject to eligibility)
- Family‑friendly policies (including fully paid maternity and adoption leave)
- Leading pension scheme – the company will double your contribution (up to 15% when you contribute 7.5%)
- Sharesave – opportunity to buy Severn Trent plc shares at a discounted rate
- Dedicated training and development with our Academy
- Electric vehicle scheme and retail offers
- Two paid volunteering days per year
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