Programme Manager, Markets Operations Transformation

Programme & Delivery Management

• Own end‑to‑end delivery of defined work‑streams within the Markets Operations AI Transformation Programme, from mobilisation through to scaled rollout and benefits realisation.
• Maintain integrated delivery plans covering AI, automation, operating‑model change and controls, ensuring dependencies across work‑streams are actively managed.
• Track progress against milestones, risks, issues, and benefits, escalating decisively where delivery, resilience or regulatory outcomes are at risk.
• Manage cost effectively.

• Customer query AI delivery
• Controls automation
• Agentic and low‑code business process automation
• Redesign of customer reporting through modern alternative technologies

Stakeholder & Governance Management

• Act as a central coordination point across Markets Operations, Markets Engineering, AI & Cloud Enablement, and Risk, ensuring alignment.
• Prepare materials for senior governance forums, including Markets COO / MLT updates, Investment reviews, and Steering Committees.
• Ensure delivery is executed within existing governance models for operational resilience, audit, and “human‑in‑the‑loop” AI deployment.

Change & Adoption

• Support change management activity across Markets Operations teams, including readiness planning, communications, training coordination and transition to run‑state.

Benefits & Outcomes Focus

• Capacity creation (FTE efficiency)
• Reduction in manual processes and controls
• Incident avoidance and resilience improvements

Essential Experience & Skills

• Proven experience delivering complex, cross‑functional transformation programmes in a regulated environment (financial services, market infrastructure, payments, clearing, or similar).
• Strong project management discipline (planning, RAID, governance, financials), combined with comfort operating in complex, large organisations.
• Experience working with engineering, automation or AI‑enabled change.
• Ability to operate credibly with senior stakeholders and challenge constructively where required.
• Strong written communication skills, able to produce clear, executive‑ready updates and board level artefacts.

Desirable Experience

• Experience in Markets Operations, post‑trade, clearing, settlement, or operational resilience transformation.
• Exposure to AI governance concepts (model risk, human‑in‑the‑loop, fallback design).
• Previous involvement in benefits‑led transformation programmes.
• Experience managing scaled delivery across onshore and offshore operations and delivery teams.

Career Stage

Manager

Equal Opportunities Statement

LSEG is a leading global financial markets infrastructure and data provider. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.

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