Senior IT Service Assurance Lead – Hybrid

Hargreaves Lansdown PLC is seeking a Service Assurance Manager to lead the team and govern IT service management across heritage systems, cloud services, and third‑party platforms. You will ensure consistent processes, strong incident leadership, and engagement with Risk and Audit to operate safely and within risk appetite.

You will manage ITSM processes, participate in on‑call coverage, and drive continuous improvement across dual estates, including SaaS and data platforms.

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