We have an exciting opportunity for an experienced and values‑driven Service Manager to join Mental Health Matters. In this pivotal leadership role, you will provide visible and accountable leadership across our Safe Havens in Canterbury, Folkestone and Ramsgate, ensuring the delivery of safe, high‑quality and recovery‑focused support that helps people to live well and thrive.
Hours of work: 37.5 hours per week | Salary: £39,357 with progression to £43,791 per annum | Location: Kent – covering services in Canterbury, Folkestone and Ramsgate.
About the role
You will hold full responsibility for the operational performance, quality, workforce and financial sustainability of your services, leading with a strong sense of ownership and accountability. Working with significant delegated authority, you will make decisions that balance quality, safety, demand and resources, ensuring services remain responsive, effective and sustainable. As a key leader within the organisation, you will create positive and inclusive cultures where people feel valued, supported and empowered to deliver outstanding person‑centred care. You will lead and develop Team Managers and wider teams, ensuring high standards, continuous improvement and excellent outcomes for the people who use our services. Alongside operational leadership, you will play an important role in supporting local growth and development, working closely with commissioners, partners and communities to position services within neighbourhood and place‑based models and to shape future opportunities for Mental Health Matters.
We believe everyone should have access to fair and accessible opportunities, and we are committed to ensuring our recruitment processes are welcoming and inclusive for all. During the application process, we may ask for some personal information to help us understand how we can make our recruitment practices as fair and accessible as possible. Any information you provide will be treated confidentially and used solely for this purpose. We value the unique experiences, perspectives and contributions that diversity brings and are committed to creating a culture where everyone feels respected, supported and able to be themselves.
About you
We’re looking for an experienced and compassionate leader who is passionate about delivering high‑quality mental health services and developing people to be at their best.
- Experience of leading services and managing managers within mental health, health, social care or related environments.
- A strong track record of delivering services against KPIs, contractual requirements and quality standards.
- Experience of managing performance, workforce challenges and service improvement.
- Experience of working with local partners, commissioners and stakeholders.
- Financial awareness and experience of managing budgets and resources effectively.
- Knowledge of governance, safeguarding, risk management and compliance frameworks.
- Strong leadership skills, with the ability to support, challenge and develop others.
- The ability to use data and insight to drive performance and continuous improvement.
- Excellent communication and relationship‑building skills.
- A commitment to recovery‑focused, person‑centred support and co‑production.
- An authentic, values‑led leadership style that takes ownership, builds positive relationships and creates an environment where colleagues and the people we support feel respected, included and able to succeed.
Why Join Us?
Mental Health Matters (MHM) is a national charity delivering innovative, life‑changing mental health support for individuals and communities across the UK. Our workforce is the driving force behind our success, and we are committed to creating an inclusive, supportive and values‑led environment where talented individuals can thrive, making a meaningful difference in the lives of those we serve.
What we offer you
Competitive salaries, with an annual pay review process; 25 days annual leave, increasing with length of service, plus bank holidays; enhanced occupational sick pay; access to our workplace pension scheme; family‑friendly and flexible working arrangements; access to our Wellbeing Offer – including EAP, Virtual GP service and wellbeing resources; life assurance and free will‑writing service; Blue Light Card and charity workers discounts; access to tickets for good; employee recognition and celebration schemes.
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