Desktop Support Analyst

Responsibilities

• Receive and respond to incoming tickets from remote IT teams, providing support for Service Desk tickets when possible.
• Offer expert support for Microsoft Office Suite and various Microsoft applications.
• Provide support for Mac devices, troubleshooting issues, and ensuring compatibility with our IT infrastructure.
• Troubleshoot software‑related issues efficiently and assist end‑users with installations and updates.
• Maintain and troubleshoot meeting room technology, ensuring seamless operation of audio‑visual equipment during meetings.
• Collaborate with infrastructure and network teams for hardware installations, upgrades, and troubleshooting.
• Keep an accurate inventory of IT equipment and perform regular audits.
• Provide IT support for customer conferences and events.
• Serve as an escalation point for remote IT teams for complex issues.
• Assist with the onboarding of new employees by ensuring they have the necessary equipment and training.
• Offer VIP support to senior team members when required.

Technical Skills

• Hardware support
• Network troubleshooting
• Windows operating systems
• Microsoft Office 365
• Mobile devices
• Microsoft Teams

Qualifications

1. Proficient in Microsoft Windows Operating Systems and the Microsoft Office Suite, including Office 365 and other associated applications.
2. Ability to build hardware and possess networking skills.
3. Excellent communication and customer service skills at all levels of hierarchy.
4. Full rights to work in the UK.

EEO Statement

We embrace diversity and are committed to equal opportunities in our hiring practices. As a Disability Confident Committed Employer, we ensure that individuals with disabilities receive reasonable accommodations throughout the application and interview process.

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