Customer Identity and Access Management (CIAM) Consultant
Location: London/UK Wide
Career Level: Specialist
Overview
As a CIAM Consultant, you will partner with clients to design and implement secure, seamless Customer Identity & Access Management (CIAM) solutions. Translate business and customer experience needs into scalable technical designs supporting millions of users. Collaborate with cross‑functional teams—including engineers, architects, and business stakeholders—to deliver impactful digital identity solutions. Advise clients on CIAM best practices, regulatory requirements, and emerging identity trends. Drive innovation by exploring modern authentication approaches (e.g., biometrics, passwordless, AI‑driven fraud detection) to enhance user trust and security. Contribute to complex digital identity and IAM programmes, working across global teams and diverse industry sectors. Support internal initiatives, shaping CIAM offerings, innovation, and go‑to‑market strategies across the practice.
Essential Skills
- Strong understanding of Identity & Access Management (IAM) concepts, including authentication, authorization, federation, and decentralized identity.
- Hands‑on experience with CIAM platforms (e.g., Okta, ForgeRock, Ping Identity, Transmit, AzureADB2C or similar).
- Proven experience delivering technology solutions in consulting or client‑facing environments.
- Ability to translate complex technical concepts into clear, business‑friendly language.
- Understanding of data privacy regulations (e.g., GDPR, UK Data Protection Act) and their impact on customer identity solutions.
- Strong analytical and problem‑solving skills, with the ability to assess challenges and propose effective solutions.
- Well‑organised with the ability to manage and support delivery across multiple or complex workstreams.
Desirable Skills
- Experience with modern identity and security approaches (e.g., Zero Trust, adaptive authentication, API security).
- Familiarity with frameworks and standards (e.g., ISO27001, NIST, COBIT).
- Experience integrating CIAM platforms into wider enterprise environments.
- Exposure to cloud platforms, APIs, or directory services (e.g., Active Directory).
- Strong stakeholder management skills and ability to build trusted client relationships.
Benefits
- Competitive basic salary.
- 25 days’ vacation per year.
- Private medical insurance.
- 3 extra days leave per year for charitable work of your choice.
- Flexibility and mobility required to deliver this role; may involve time onsite with clients and partners.
Location & Travel
London/UK Wide (flexible; requires onsite travel with clients and partners as needed).
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law.
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