Overview
We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a wide range of new and used vehicles from over 150 dealerships across the UK and Ireland. We invest in our people with a rewards and benefits package designed to support your career, wellbeing, and life outside of work.
Newcastle Skoda Seat & Cupra
Contract Type: Permanent Full Time
Hours: 42 hours weekly (Monday to Friday 8am to 6pm, with one early finish per week and Saturdays 8am to 2pm on a rota basis)
Salary: OTE up to £35,000 (uncapped) with a basic of £29,000 per annum
Newcastle Skoda Seat & Cupra are recruiting for an experienced and dedicated Service Advisor to join our Aftersales Team on site. Joining our friendly aftersales team, you will be a team player with exceptional communication skills to build rapport with colleagues and customers. You will report to our aftersales manager who will help develop your knowledge and experience with the team, enabling you to progress within the industry.
This is an opportunity not to be missed!
Responsibilities
- Booking MOTs, services and other repair work for customers
- Advising customers about warranty cover and upselling additional parts / accessories that will benefit the customer
- Liaising with the full Aftersales department to organise and schedule appointments based on workload and call volumes
- Managing a high-volume of customers daily as well as telephone calls and online booking queries
- Informing customers of turnaround times and ensuring effective communication while a vehicle is in the workshop
- Maintaining accurate customer records and updating systems when bookings are made
As a Service Advisor you should have energy, a warm personality and a passion for delivering a first-class customer experience. You will have excellent communication skills and the ability to explain technical information clearly. Prior experience with Kerridge / ADP or knowledge of other dealer systems is advantageous. You should be able to work well in a team and independently.
We encourage applicants with experience in similar automotive roles and a strong focus on customer service and cars. If your skills and experience match what we are looking for, please apply today and a member of the Talent Acquisition Team will be in touch.
Benefits and Development
Core Benefits
- Competitive salaries with structured pay scales and progression
- Generous annual leave that increases with length of service
- Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave
- Access to Techscheme for discounted technology purchases with flexible payments
Health & Wellbeing
- Eyecare vouchers to help cover vision care needs
- Smart Health – 24/7 GP services for mental and physical wellbeing
- Dental insurance for everyday dental care and unexpected treatments
- Optional critical illness cover for peace of mind
Financial Wellbeing
- MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track money
- Free will writing services to help plan for the future
- Flexible life assurance options and partner life assurance for added protection
Leisure & Lifestyle
- Discounted gym memberships
- Travel insurance to help you explore with confidence
- Access to home and technology vouchers
- Beyond card and exclusive retail and lifestyle discounts
We strongly believe in nurturing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great team and celebrate success at all levels.
Lookers and Charles Hurst are equal opportunities employers. We are committed to a working environment that is free from discrimination, inclusive, and empowers our people to bring their whole self to work and reach their full potential.
If your application is successful, we will conduct employment checks prior to you starting, including verification of recent employment, address, credit history and a standard criminal record check. Roles requiring a driving licence will also include a licence check. All offers of employment are subject to a 6-month probation period starting from your start date.
We take data protection responsibilities seriously and uphold your privacy rights. Our privacy notice explains how we collect and use data. Please read it to understand how we may collect and use your information.
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