We are recruiting for the role of Business Services Officer in our team covering the Newcastle.
In this role you will support our teams and colleagues in the office, including Social Workers and team meetings. While you will benefit from flexible and some remote work, you must be in the Newcastle office regularly.
We expect regular 1:1 time with your manager, especially during induction, balancing remote and in-person connections.
We are a diverse, inclusive organisation that welcomes applicants from diverse backgrounds and provides wellbeing support and benefits.
Let us tell you a bit more about the role
As a Business Services Officer you will contribute to the effective and efficient management of cases, providing administrative support to local Family Court Advisers and Service Managers.
Responsibilities
- monitoring case progression
- receiving referrals from the Court or Cafcass Intake Team
- creating / updating / closing cases within our case management system
- sending letters and information packs to service users
- identifying any missing information and following up as required
- receiving and dealing with telephone enquiries
- meeting and greeting visitors, including service users
- providing general admin support
What we’re looking for
- A relevant qualification in business administration (e.g. NVQ2), a willingness to work towards a qualification and/or significant experience in a similar role
- Confident and capable of using MS Office applications to a basic / intermediate level
- Clear, confident communicator via email, phone and in person
- Someone who thrives working in a team
- Able to prioritise work in a fast‑moving environment with strict deadlines
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