Prisoner Custody Officer

We operate 24/6 across early and late shifts, so flexibility is essential. Finishing times can be unpredictable, and you may need to work beyond your contracted hours to meet operational demands. Shifts are set on a rota provided 12 weeks in advance, giving you visibility to plan ahead. Part‑time working may be considered, but this must be across full working days, as reduced daily hours are not available.

Responsibilities

• Escort detainees within the court, including to courtrooms, cells, and facilities.
• Supervise detainees during hearings to maintain safety and security.
• Manage sensitive situations and maintain strict confidentiality.
• Support detainee welfare, including access to food, drink, and wellbeing checks.
• Monitor behaviour and respond to incidents or risks.
• Conduct searches to maintain a secure environment.
• Complete accurate records and documentation.
• Work closely with court staff and partners to ensure smooth operations.

Requirements

• Full UK driving licence (B/B1) – desirable.
• Reasonable fitness for the physical demands of the role.
• Strong communication skills (written and verbal).
• Ability to stay calm and make decisions under pressure.
• Confidence managing behaviour and de‑escalating conflict.
• Teamwork and the ability to follow processes accurately.
• Professionalism, integrity, and respect for confidentiality.
• Job offers are subject to Ministry of Justice Enhanced Level 2 checks with Enhanced Disclosure and Barring Service (DBS) clearance, satisfactory employment references and occupational health checks.
• This role is exempt from the Rehabilitation of Offenders Act 1974.
• All roles are subject to random alcohol and drug testing.
• This role is not eligible for Skilled Worker visa sponsorship under current UK Home Office regulations.
• You must have the right to work in the UK. If you do have a visa, it must have at least two years remaining, and you must have at least one year’s UK residency (to enable required counter‑signatory checks by a recognised professional).
• All colleagues share responsibility for safeguarding children and vulnerable adults and must complete the required training and follow our safeguarding policies.

Benefits

• Salary: £24,596 (35hrs pw), rising to £25,555 from 1st September 2026. Further clear annual progression: Year2 – £26,191; Year3 – £26,684; Year4 – £27,180.
• Holidays: 20 days (rising to 25 after 7 years’ service) plus bank holidays (prorata).
• Pension: Up to 6% contributory pension scheme (matched by Serco).
• Training and development: Structured induction (5½ weeks), ongoing learning, access to internal courses and qualifications, mentoring, and a strong focus on internal progression.
• Health and wellbeing: Employee Assistance Programme (EAP), support from mental health charity MIND, Simply Health cash and dental plans, wellbeing resources, discount on membership at Serco‑run gyms.
• Discounts: Savings across major retailers and experiences, including Merlin attractions, cinema, leisure, retail, hospitality, mobile plans and more.

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