Hourly Paid Campus Support Technician – Liverpool

Campus Support Technician – SAE Creative Media Institute, Liverpool

Contract: Hourly Paid

Salary: £12.73 per hour

Responsibilities

• Provide technical support and guidance to students in the use of resources and equipment during practical sessions, helping them maximize learning.
• Assist the Campus Manager in maintaining the campus estates and facilities, supporting Health and Safety and offering excellent technical service to students and colleagues.
• Deliver front‑line technical support and advice to students across a range of academic disciplines.
• Ensure classrooms and studios are prepared for lessons, maintained, and kept clean and professional.
• Oversee and facilitate student‑directed study in timetabled sessions.
• Support open events, trips and showcases, including configuring, transporting and setting up equipment.
• Deliver demonstrations, tutorials and practical assessments, troubleshooting and resolving issues.
• Work cooperatively and flexibly with the team, contributing to all courses and events.
• Ensure appropriate student behaviour and studio usage on campus during practical sessions.
• Participate in team meetings and share feedback on student progress.
• Facilitate student studio bookings, collection and return of equipment, and monitor attendance.
• Keep records of equipment loans and stay updated on new technologies and industry trends.
• Operate and maintain specialist facilities such as studios, edit suites and technical equipment.
• Responsible for equipment and resources, report faults immediately.
• Open and lock up campus and buildings as required.
• Act as fire marshal and appointed first aider.
• Assess and monitor Health and Safety issues.
• Monitor stock levels for consumables and raise orders.
• Manage and maintain the asset register and databases.
• Work in accordance with SAE values, policies and procedures.
• Undertake additional duties as required.
• Promote safe working practices, team well‑being and professional behaviour.
• Support periods of absence, workload peaks and troughs.

Key Performance Indicators

• Positive feedback from students, staff, visitors and stakeholders on technical support and event delivery.
• Attendance at all SAE events as required.
• Familiarity with SAE policies and procedures.
• Accurate and timely record keeping.
• Feedback from colleagues on flexibility and supportiveness.
• Maintaining a safe, professional, clean and productive work environment.
• Professional representation of campus improving image and reputation.
• Completion of duties on time as directed.

Essential Requirements

• Good degree in a related field.
• Knowledge of and industry experience in a related discipline.
• Technical ability or willingness to learn hardware/software associated with the programmes.
• Flexible and adaptable approach to work, able to prioritise, organise and manage workloads to meet deadlines.
• Right to work in the UK and live within commutable distance to Liverpool.
• Availability for evenings and weekends when required.
• Preferable audio engineering or film production experience.

Desirable Requirements

• Technical ability or willingness to learn hardware/software associated with the range of degree programmes.
• Experience teaching or training practical skills in related areas.
• Passion for creative media.
• Experience in Project Based Learning, Flipped Classroom and other contemporary forms of facilitation.
• Experience using technology in learning, including Virtual Learning Environments.

Benefits

• Employee Assistance Programme.
• Auto‑Enrolment Pension Scheme.

SAE is an equal opportunities employer. We celebrate diversity and encourage applications from women, gender minorities, disabled persons and people from ethnic minority backgrounds. Successful candidates will be required to obtain a satisfactory enhanced DBS disclosure.

Note: Successful applicants will be contacted only, due to high volume of applications.

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