Modern Workplace IT Specialist, Workstations
Location: Bristol, GB
Department: Information Technology
Full-time or Part-time: Full-Time
Job Type: Employee
Shift: Hybrid
Accelerate the possible by joining a winning Amcor team that’s transforming the packaging industry and improving lives around the world.
At Amcor, we unpack possibility through our innovative and responsible packaging to provide solutions that benefit our customers, our people and our planet. More than 10,000 consumers worldwide encounter our products every second and rely on us for safe access to food, medicine and other goods. We value their trust by making safety our guiding principle. It’s our core value and integral to how we do business.
Beyond this core principle, our shared values and behaviors unite us as we work together to elevate customers, shape lives and protect the future. We champion our customers and help them succeed. We play to win – adapting quickly in an everchanging world – and make smart choices to safeguard our business, our communities and the people we serve for generations to come. And we invest in our world-class team, empowering our colleagues to unpack their potential, because we believe when our people grow, so does our business.
The Modern Workplace IT Specialist, Mobility is responsible for the global support, maintenance, and continuous improvement of both shopfloor and administrative IT mobility endpoints, ensuring reliable and efficient services for the business. The role provides technical solutions, project ownership, and day-to-day operational support while coordinating and implementing approved mobility solutions across Business Groups in a timely and cost-effective manner. Working closely with IT and Procurement teams at both global and local levels, the specialist promotes standardized technologies, drives cost optimization initiatives, and supports the adoption of appropriate solutions to meet business needs. The position is also responsible for developing, maintaining, and enforcing mobility standards across the organization, preparing business cases and presentations to support these standards, and leveraging new functionality within existing systems to enhance reliability, user experience, and business capabilities. Additionally, the role contributes to ongoing service improvements and undertakes other reasonable responsibilities as required.
Key Job Accountabilities
- Provides day-today support for theAmcorMobilityInfrastructureenvironment.This includesmanaging incidents, changes,monitoringto provide pro-active resolution of issues and performing maintenance activitiesfollowing ITIL principles.
- Responsible for all activities relating to problem reporting and change control for assigned projects.
- Work with theITSecurity Team to coordinateIT endpoint equipmentsecurity measures to protect corporate data.
- Interact with global peers within theClient Infrastructuretechnologies and across other departments, to solve the more challenging escalated problems.
- Work closely with the IT Operations Team to develop procedures, standards and processes for the monitoring and support ofAmcor’sinfrastructure.
- Document standard operating procedures, diagrams, and training materials for use by the team.
- Demonstrate skills tofacilitateand coordinate internal team projects.
The above list is not exhaustive but represents the main accountabilities expected of the role holder. In addition to the above the role holder will be expected to undertake all reasonable tasks as requested.
Qualifications/Requirements
- Bachelor’s degree in computer science or equivalent experience/studies
- Minimum of 3 years experience in a technical IT Environment
- On-call based on a rotating 7×24 schedule (as applicable by country)
- ITIL certificate will be advantageous
- Knowledge of workstation and server infrastructure solutions (software distribution techniques, workstation applications, Anti-Virus solutions, Virtual Environments)
- Willingness to learn and be adaptable to the changing requirements of the job
- Solid experience within an environment running Wintel, Microsoft and shopfloor management solutions.
- Technical background in automating tasks, programming or scripting would be beneficial but is not essential.
- Demonstrate research skills & the ability to self-direct training to keep current with technology advancements.
- Fluent in English (company working language).
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