Remote IT Field Service Engineer

Salary: £51,000 – 91,000 per year

Requirements

• Proven experience in IT support, preferably in a retail environment.
• Strong knowledge of Till, POS, payment systems, and related hardware/software.
• Ability to troubleshoot and resolve technical issues efficiently and effectively.
• Excellent communication and interpersonal skills, with the ability to train and support non-technical staff.
• Strong organisational skills with the ability to manage multiple tasks and priorities.
• Willingness to travel and work independently in a field‑based role.
• Full UK driving license required.

Responsibilities

• Provide on‑site and remote IT support to our retail stores within the assigned geographical area.
• Troubleshoot and resolve issues relating to Tills, POS systems, payment systems, and other store IT equipment.
• Conduct proactive maintenance on a scheduled basis to minimise long‑term issues.
• Work with our IT Operations Manager to identify support trends and failures.
• Ensure minimal disruption to store operations by responding promptly to support requests and incidents.
• Support other regions or assist during peak periods when needed.
• Assist with IT‑related aspects of store refurbishments, closures, and new store openings as needed.
• Set up and configure replacement or new IT systems when needed.
• Work with the wider business to decommission IT equipment during store closures.
• Work closely with Store and Area Managers, and our IT Operations Manager, to understand and meet the IT needs of our stores.
• Liaise with our wider IT team and external suppliers to resolve issues.
• Provide training to store staff on the use of IT systems.
• Create and distribute user guides and best practices to ensure staff are confident using IT systems.
• Travel extensively within the designated geographical area to provide support.
• Be available for occasional after‑hours support during critical store openings, refurbishments, closures, or urgent issues.
• Work from home one or two days a week depending on the needs of the stores.
• Travel to head office on occasion to build relationships with the wider IT team, receive training, attend company events, or hear announcements.
• Monitor and update the service desk solution.
• Assist with wider IT support related tickets.
• Use, amend, and add to the Knowledge Base to improve wider knowledge and understanding.
• Attend daily stand‑up meetings to understand business and IT support priorities.
• Collaborate with external support partners for escalated technical issues.
• Report to our IT Operations Manager, providing updates on system status and projects.

Technologies

• Hardware
• Support

More

We are American Golf, the largest golf retailer in Europe, and we are passionate about helping golfers of all levels improve their game through exceptional service, expert knowledge, and the latest golf products. We are recruiting an IT Field Service Engineer to support our retail stores across the South region of the UK and Ireland, with travel across other areas as needed. This is a field‑based role with some home‑working flexibility, occasional after‑hours support, and visits to head office for training, team collaboration, and company events. We are committed to fostering an inclusive and diverse workplace and welcome applicants from all backgrounds.

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