Desktop Engineer

Salary: £30,000 – 34,000 per year

Requirements

• Experience as a 1st / 2nd Line Support Engineer or in a similar role
• Strong desktop support experience across Windows and Microsoft 365
• Exposure to Intune, Autopilot, or PowerShell is desirable
• Good understanding of IT systems and networking basics
• Strong communication skills and customer focus
• Organised and able to manage multiple priorities

Responsibilities

• Provide day‑to‑day support across hardware and software
• Manage and prioritise tickets through the service management system
• Troubleshoot issues across Windows 11 and Microsoft 365
• Support line of business applications
• Install, configure, and maintain devices and user equipment
• Support Intune, Autopilot, and modern workplace tools
• Assist with AV, meeting room technology, and office systems
• Maintain documentation and update knowledge bases
• Support asset management and JML processes
• Work closely with internal teams to resolve issues efficiently

Technologies

• Hardware
• Support
• Microsoft 365
• PowerShell
• Windows
• Office 365

More

We are a well‑established IT function supporting a large, multi‑site organisation with around 1,600 users. Based at our head office in Hattersley, this is an office‑based, hands‑on role where you will play a central part in keeping day‑to‑day operations running smoothly. We offer a structured environment with a strong focus on service delivery and user experience, plus a competitive salary, 25 days holiday plus bank holidays with the option to buy more, pension and private medical options, and additional benefits and discounts. This is a strong opportunity for someone who enjoys variety, takes ownership of issues, and wants exposure to a wide range of technologies.

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