Service Manager – Safe Accommodation
As Service Manager – Safe Accommodation, you will lead the operational delivery of refuge and other safe accommodation services for adult survivors, children and young people. You will work closely with the Area Operational Lead and as part of the Senior Leadership Team to provide practical, values‑led leadership to frontline teams, ensuring accommodation is safe, well‑managed and responsive, and overseeing high‑quality, trauma‑informed and survivor‑led support.
Responsibilities
- Lead the day‑to‑day operational delivery of refuge and safe accommodation services, ensuring support is safe, timely, trauma‑informed and survivor‑led.
- Provide effective leadership, supervision, reflective practice and case management oversight to staff, supporting wellbeing, accountability and professional development.
- Oversee referrals, admissions, allocations and move‑on processes to ensure survivors receive an appropriate, equitable and responsive service, with risk managed effectively throughout their stay.
- Monitor service quality, performance, occupancy, voids and outcomes through audits, data, survivor feedback and reporting, and use this insight to drive continuous improvement.
- Ensure compliance with safeguarding, housing management, health and safety, legal, contractual and organisational requirements, maintaining accurate oversight of governance and risk.
- Build and maintain strong partnerships with statutory, voluntary and community organisations to strengthen referral pathways into and out of safe accommodation and improve outcomes for survivors.
- Plan rotas, cover arrangements and on‑site presence to ensure safe staffing levels across services, including 24‑hour provision and out‑of‑hours on‑call support where required.
- Contribute to strategic development, identifying emerging need, supporting service improvement and helping to shape high‑quality, inclusive and psychologically informed accommodation‑based support.
Qualifications
- Experience of managing or leading teams within domestic abuse, housing, supported accommodation, social care or a related support environment.
- Strong knowledge of domestic abuse, trauma‑informed practice, safe accommodation, safeguarding for adults and children, and risk management in complex cases.
- Ability to provide effective supervision, case oversight, and reflective support that promotes staff wellbeing, professional curiosity and high‑quality accommodation‑based practice.
- Experience of performance monitoring, report writing and using data, feedback, occupancy information and outcomes to support service improvement.
- Ability to build positive working relationships with statutory, voluntary and community partners and represent the organisation confidently in multi‑agency settings.
- Excellent communication, organisational and IT skills, and the ability to manage competing priorities, coordinate rotas and maintain accurate records and reporting.
- Commitment to equality, inclusion and survivor‑led practice, with the ability to model Safenet and Calico values in day‑to‑day leadership.
- Desirable: ILM, CMI or another relevant management qualification, or evidence of continued professional development in leadership.
- Desirable: Experience of service development, project delivery, change management or supporting new initiatives within refuge, housing or support service settings.
- Desirable: Knowledge of Women’s Aid National Quality Standards, safe accommodation duties and relevant legislation and frameworks relating to domestic abuse, housing and safeguarding.
- Desirable: Understanding of budget monitoring, contract requirements, housing‑related processes or income maximisation within a commissioned or grant‑funded service.
Benefits
- Bravo Benefits – exclusive discounts at popular high street brands including many retailers and restaurants.
- Westfield Health – company funded cash plan, with access to a Doctor 24/7 for you and your dependents.
- Mental Health Support – access emotional and mental well‑being services through Spectrum.
- Cycle to Work Scheme – save on commuting costs while staying active.
- Pension Options – with employer pension contributions.
- Life Assurance – peace of mind for you and your loved ones.
- Financial Advice – expert guidance to help manage your finances.
- Recognition Awards – celebrate your achievements with our recognition programmes.
- Meaningful learning and development programmes with regular focus on your individual growth.
- Gym Membership Discounts – stay fit with local gym access.
- One Calico Events – connect and unwind at our employee social gatherings.
- Paid Professional Fees – we cover the cost of professional subscriptions so you can continue growing your career.
- Enhanced holidays, sickness, maternity and paternity options.
Additional Information
All employees are required to work in a safe way, wear appropriate personal protective equipment (PPE), and keep themselves, other colleagues and customers safe. You will be expected to update your knowledge and skills on Health & Safety if successful in your application.
Safeguarding: We work with adults and children who may be ‘at risk’ and expect colleagues to work in a way that protects the people we support from harm. Our colleagues are expected to identify people ‘at risk’ and confidently report any safeguarding concerns as appropriate within the service.
We welcome applicants from a range of relevant backgrounds; direct refuge experience is not essential, but you do need to bring credibility, confidence and compassion from related fields.
Successful candidates will be subject to a DBS check (Disclosure and Barring Service) and appropriate pre‑employment checks in line with our safeguarding policies.
Safenet welcomes diversity and champions the rights of those in society who may be marginalised. Our employees are expected to be inclusive, embracing those from different backgrounds to develop a fairer society.
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