Team Lead, Emergency Pet Care Contact Centre

Vets Now is seeking a Contact Centre Team Leader to manage our Dunfermline-based contact centre. This full-time, permanent role involves leading a team of call handlers who are the first point of contact for worried pet owners in an emergency.

You will be supported by clinical and senior management to ensure service excellence. The successful candidate will have proven leadership experience, strong communication skills, and the ability to thrive in a fast-paced, high-volume environment while

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