Job Hours
20 hours per week, any 2 days in 6 including bank holidays.
Job Overview
Deliver frozen Wiltshire Farm Foods meals and bring sunshine to our customers’ doors, regardless of weather. Work within a coldstore at -20°C, wearing protective clothing provided by the company with breaks to warm up. Will work closely with office and picking teams, encouraging movement between teams for flexibility, job satisfaction and personal development.
Responsibilities
- Deliver frozen meals to customers in a timely manner.
- Pick orders within the coldstore.
- Use the app to update customers on deliveries.
- Provide exceptional customer service at all times.
- Undertake pre‑shift inspection of your van.
- Drive safely, responsibly and within the law.
- Clean and refuel the van as needed.
- Contact the office with any discrepancies or delays.
- Ensure customer confidentiality.
- Help the office and picking team when required.
- Report health & safety, stock quality and mechanical issues.
- Assist the team if another member is absent or on holiday.
- Carry out local marketing activities such as leaflet drop‑outs and sheltered housing visits to attract new customers.
Essential Requirements
- Experience within a customer service‑based role.
- Full UK manual driving licence.
- Basic computer literacy, including use of phone apps.
- Evidence of work stability.
- Basic secondary education.
Desirable Requirements
- Experience in a multi‑drop delivery role.
- Experience within a care‑based role.
- Warehouse experience.
- Health & Safety awareness.
Personal Qualities
- Friendly, approachable and reliable.
- Passionate about delivering excellent customer service.
- Good attendance and time‑keeping.
Driving & Background Checks
You must have held a UK manual driving licence for at least 2 years. All offers of employment are subject to a driving assessment, driving licence checks and a basic DBS check. As the role involves working with elderly and vulnerable customers, it is exempt from The Rehabilitation of Offenders Act 1974 and requires a basic DBS disclosure.
Benefits
- Competitive salary – accredited Living Wage employer.
- 33 days holiday per year, including bank holidays.
- Option to purchase up to 5 additional days holiday per year.
- Discretionary annual bonus scheme.
- Pension scheme with employer matched contributions up to 4%.
- Life assurance scheme worth at least 1× annual salary.
- Free turkey or voucher at Christmas.
- Apetito perks scheme including salary sacrifice options and retail discounts.
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