Responsibilities
Maintain the day‑to‑day operation of key housing systems. Manage incidents and system changes. Support upgrades and ensure services remain secure, resilient and fit for purpose. Work with business stakeholders to identify opportunities for improvement. Support transformation initiatives. Ensure applications continue to meet the evolving needs of the organisation. Deliver stable, secure and reliable Housing Application services. Support the successful delivery of planned system upgrades and enhancements. Improve service performance and user satisfaction. Strengthen governance, documentation and support processes. Support ongoing transformation and continuous improvement across Housing Services.
Technologies:
- Cloud ICT Support
- ITIL
- ITSM
We are a Digital & Technology team offering a fixed‑term or temporary assignment lasting 3 to 12 months.
About the Role
This role focuses on supporting and enhancing our Housing Applications estate, including the NEC Integrated Housing Management System. You will work closely with Housing Services, our Digital & Technology colleagues and third‑party suppliers to deliver high‑quality application support, improve service stability and performance, and help drive continuous improvement across our organisation.
Qualifications
Strong background in ICT, Digital Services or Technical Operations. Experience supporting NEC Housing applications, ideally the NEC Integrated Housing Management System. Good understanding of IT Service Management (ITSM), including Incident, Problem, Change and Release Management. Experience managing suppliers and third‑party service providers. Strong analytical and troubleshooting skills with a proactive approach to problem solving. Experience supporting business change, system upgrades and service improvements. Knowledge of data governance, reporting and information management. Understanding of disaster recovery and business continuity principles. Excellent communication skills and the ability to work effectively with both technical and non‑technical stakeholders.
ITIL Foundation or higher. Project or Programme Management qualification. Relevant technical or application certifications. Experience in Local Government, Housing, Public Sector or Social Housing. Knowledge of Housing Management processes and statutory requirements. ITIL certification. Project Management methodologies such as PRINCE2, Agile or MSP. Experience with cloud‑based applications and SaaS environments. Membership of a professional body such as BCS.
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