We are currently recruiting for a Customer Development Associate to join the Customer Care team based from our site in Lowestoft, Suffolk. This is a permanent role, part time role working 22.5 hours a week (Monday to Wednesday) and includes hybrid working after the initial on the job training is complete.
In this role you will be the first point of contact for our customers, managing the inbound calls, providing technical support and handling sample or literature requests. You’ll proactively be following up all delivery reports and being the first point of contact for our customers who have queries. An advanced knowledge of Microsoft applications including Excel is desirable.
To fulfil this role you will need to be able to work efficiently and accurately in order to meet demand and satisfy customer requirements. You will need to be confident in building a rapport with customers using a professional but friendly approach.
What we are looking for
We are looking for an experienced customer service advisor with a strong customer focus, who is comfortable with a busy workload. It is important that you are a flexible team player with a ‘can do’ attitude. We are developing a multi‑skilled team so that individuals can broaden their skills and provide support or cover for others in the team if required.
Benefits
- Hybrid working – providing flexibility around both home and office working (minimum 3 days in the office)
- Starting holiday entitlement of 25 days, with the option to buy more
- Defined contribution pension scheme
- Life assurance from day one
- Occupational Sick Pay and onsite Occupational Health Service
- Confidential 24‑hour life management and personal support service for you and your family
- Enhanced family‑friendly benefits, including Maternity, Paternity, and Shared Parental Leave
- Free eye tests for all employees
- A paid day off each year for volunteering
- Free car parking at all our sites
- Long service awardsLearning and Development support, regardless of your career stage
- Various social events, including the company Christmas party
- Retirement advice and support
Equal opportunities
Everyone is welcome at Altro for who they are, no matter what their background is or how they identify. We appreciate that everyone is different and with that diverse uniqueness we can all thrive. “We don’t want you to just work here. We want you to belong here.”
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