Administration Services team within NHS Dumfries & Galloway, working across Dumfries & Galloway Royal Infirmary (DGRI) and Mountainhall Treatment Centre.
If you’re someone who thrives in a busy environment, enjoys producing accurate work, and takes pride in supporting clinical teams, this could be the perfect opportunity for you.
What You’ll Do
- Transcribing clinical letters, reports, and discharge summaries using digital dictation.
- Maintaining accurate patient records, including scanning, filing, and mail handling.
- Inputting and extracting data from specialist clinical systems.
- Communicating with GPs, hospital teams, laboratories, and other healthcare professionals.
- Handling telephone enquiries with professionalism and discretion.
- Providing administrative and secretarial support to senior colleagues.
- Offering cross‑cover within the wider admin team as service needs change.
- Ensuring clinical information is processed promptly to support sound clinical decision making.
Systems You’ll Use
- Microsoft Office
- Digital Dictation (Winvoice)
- TOPAS, Medisoft, Clinical Portal
- Standard office and transcription equipment
About You
- Excellent attention to detail and strong organisational skills.
- Confident, accurate keyboard and audio typing abilities.
- A calm and professional approach to sensitive or confidential information.
- Great communication skills and a positive, team‑focused attitude.
- Enthusiasm, reliability, and a commitment to high standards.
- Experience in administration, clerical work, or customer service.
- Knowledge of medical terminology is helpful but not essential.
Why Choose Us?
- Comprehensive training and development.
- Opportunities to work across a wide range of specialties.
- An inclusive and welcoming workplace.
- A role where your accuracy and dedication truly make a difference.
Additional Information
You will be supported by colleagues, your Team Leader, the Administration Services Coordinator, and the Administration Services Manager.
Posts are fixed term for 18 months.
A typing/audio test will form part of the interview process; therefore, interviews must be attended in person.
Informal enquiries: Pauline Wells – Administration Services Manager, Pauline.wells@nhs.scot, Tel: 01387 246246 Ext. 33738.
Equality and Diversity
NHS Dumfries and Galloway is committed to encouraging equality and diversity among its workforce, and eliminating unlawful discrimination. We welcome applicants from all sections of the community.
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