Director, User Experience, Design and Innovation

Overview

Lead the user experience strategy and design capability across the portfolio. Set the UX vision, strategy, and operating model across the product portfolio. Build and scale a UX research and insight capability that informs roadmap and prioritization decisions. Develop and govern design systems, reusable patterns, and standards to improve consistency and speed delivery. Recruit, develop, and lead a high-performing team of designers, researchers, and UX leaders.

Responsibilities

• Lead the user experience strategy and design capability across the portfolio.
• Set the UX vision, strategy, and operating model across the product portfolio.
• Build and scale a UX research and insight capability that informs roadmap and prioritization decisions.
• Develop and govern design systems, reusable patterns, and standards to improve consistency and speed delivery.
• Recruit, develop, and lead a high-performing team of designers, researchers, and UX leaders.

Qualifications

• 10+ years of experience in UX, product design, service design, or related disciplines.
• Experience with AI-powered, conversational, or agentic product experiences.
• Proven leadership in B2B/enterprise software, workflow tools, analytics, or data-intensive products.
• Experience building and scaling design organizations.
• Strong track record partnering with Product and Engineering leaders.
• Ability to lead or influence UX research, design systems, and end-to-end experience strategy.
• Experience designing for complex workflows, expert users, and information-rich products.

Hard Skills

• UX design
• product design
• service design
• UX research
• design systems
• AI-powered products
• conversational interfaces
• workflow tools
• analytics
• data-intensive products

Soft Skills

• leadership
• team development
• collaboration
• influence
• strategic vision
• communication
• prioritization
• insight generation
• problem-solving
• organizational skills

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