Work Coach

Location & Travel Requirements

• Base: Split between our Blackpool and Fleetwood offices over a 5‑day week; exact primary location will be discussed at interview.
• Travel: Regular travel between the two offices is required.
• Licence: A full UK driving licence and daily access to a car is preferred.

About the Role

As a Restart Advisor, you will provide personalised, one‑to‑one support to participants, helping them overcome barriers and secure employment as quickly as possible.

What You’ll Do

• Act as the primary point of contact for a caseload of participants, delivering tailored 1:1 support.
• Collaborate with participants to identify barriers, set goals, and develop actionable plans that improve employability.
• Maintain regular communication, checking in at least every two weeks (via preferred method) and holding face‑to‑face meetings every four weeks.
• Support participants in accessing the full range of Restart Scheme services and resources.
• Design and agree on support plans with participants, ensuring they have choice and control over their journey.

Qualifications and Experience

• Exceptional communication and interpersonal skills – ability to build rapport, listen actively, and convey information clearly and empathetically.
• Strong organisational and time‑management skills – able to handle a caseload, keep accurate records, and meet deadlines.
• Problem‑solving and adaptability – able to assess diverse needs and tailor approaches accordingly.
• Resilience and empathy – compassionate approach to challenging situations.
• Driving licence – full UK driving licence and daily access to a car (preferred).
• Previous experience in employment support, coaching, welfare‑to‑work, or similar client‑facing roles is desirable.
• Enhanced DBS clearance required.

Benefits

• Competitive salary commensurate with experience.
• Full induction and shadowing period to equip you for success.
• Generous holiday entitlement and a dedicated annual wellbeing day.
• Pension scheme with employer contributions.
• Ongoing training and development opportunities for all staff.
• Regular team‑building and company events.

Equal Opportunities

PHX Training welcomes applications regardless of gender, disability, age, ethnicity, sexual orientation or faith.

Safeguarding

PHX Training is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All positions are subject to the completion of checks, including an enhanced DBS clearance. Short‑listed candidates will also undergo an online search in line with Keeping Children Safe in Education (KCSIE) guidelines.

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