Introduction
Start an exciting career in freight forwarding with a fast‑growing logistics business. You’ll gain a recognised qualification and hands‑on training from an experienced team as you coordinate cargo shipments for clients worldwide. No experience needed, just curiosity, an eye for detail and bags of enthusiasm.
About the Employer
At Gemini Freight Management, we were born from a vision—to deliver logistics solutions that balance price, service, and quality seamlessly. With over 15 years of expertise in freight management and logistics consultancy, we take pride in being the go‑to partner for businesses of all sizes, from food and beverages to pharmaceuticals to automotive industries. We understand the complexities of transporting goods worldwide and thrive on providing efficient, tailored solutions. Our fast‑growing, passionate, and proactive team is committed to ensuring our customers’ cargo moves swiftly, safely, and effectively, so they can focus on what matters most – growing their business.
What You’ll Do
- Learn to coordinate cargo bookings and make sure shipment details are confirmed and passed on to clients promptly.
- Manage and accurately process all shipment documentation.
- Collaborate with overseas agents to ensure compliance with booking instructions.
- Maintain up‑to‑date and accurate records of all bookings and shipments in internal systems.
- Negotiate with carriers to provide clients with competitive quotes for various modes of transport (sea, air, and cross‑trade).
- Liaise with clients about changes to shipment terms, costs, or quotations.
- Deliver exceptional customer service by addressing enquiries and concerns with professionalism and care, ensuring timely resolutions that enhance client satisfaction and build lasting relationships.
- Collaborate with internal teams to ensure operational efficiency, compliance with transport regulations, and alignment with client expectations.
- Support business development by researching market conditions, competitive rates, and identifying opportunities to upsell additional services.
- Take part in your apprenticeship training and apply what you learn back in the office.
- Handle client enquiries and offer tailored solutions and services with competitive pricing.
- Liaise with clients, overseas partners, and suppliers to coordinate shipments from origin to destination, ensuring smooth operations.
- Provide clients with real‑time shipment status updates via online dashboards, portals, or email—based on the client’s preference.
- Obtain, verify, and process necessary shipping documentation, ensuring compliance with customs regulations (HMRC).
- Ensure shipments are fully released by Customs, port authorities and carriers together with correct bill of lading releases.
- Issue invoices as per agreed terms and ensure timely payments before delivery.
- Arrange and schedule deliveries according to the client’s needs, ensuring logistics align with their expectations.
- Resolve client queries and complaints with a customer‑first mindset, delivering an exceptional experience throughout the process.
- Build and maintain strong client relationships to foster trust, retain business, and identify growth opportunities.
Training Outcome
- On completing the apprenticeship, there are a few directions to grow in. Many go on to a permanent role within our Bookings team, building on what they’ve learned.
- From there, routes open up into our Operations team or into Sales Support, depending on where your strengths and interests lie.
- This tends to become clearer as you train and get a feel for the different sides of the business, and we’ll support you in finding the path that suits you best.
Skills Required
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Analytical skills
- Team working
Qualifications
- GCSE (Any x 3) – Minimum Grade C or 4
- GCSE – English – Minimum Grade C or 4
- GCSE – Maths – Minimum Grade C or 4
Course Information
Course: International freight forwarding specialist (level 3)Level: 3Route: Transport and logisticsApprenticeship Level: Advanced
Working Arrangements
Working Week: Monday to Friday, 8:30am to 5:30pmExpected Duration: 1 Year 6 MonthsNumber of Positions Available: 2Training Provider: SEETEC BUSINESS TECHNOLOGY CENTRE LIMITED
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