Admin Apprentice at Whitelands Academy

We are looking for a motivated individual with GCSEs (or equivalent) in English and Maths, strong communication skills, attention to detail, and basic IT skills. You should build positive relationships, work effectively as part of a team, maintain confidentiality, and demonstrate commitment to learning and development.

What You’ll Do

• Reception and Customer Service
  • Undertake front‑line reception duties, answering routine telephone, email and face‑to‑face enquiries.
  • Act as the first point of contact for visitors, pupils, parents and external stakeholders, ensuring a welcoming and professional service.
  • Deal sensitively and professionally with pupils and parents, including those who may be experiencing emotional or challenging situations.
  • Maintain positive working relationships with pupils, parents and staff.
• Administrative Support
  • Provide general administrative support to the school, including photocopying, filing, scanning, emailing and completing routine forms.
  • Maintain accurate records and filing systems, both electronic and paper‑based.
  • Update databases and school systems in a timely and accurate manner.
  • Prepare documents, reports and correspondence as required.
  • Manage incoming and outgoing post, deliveries and electronic communications.
  • Act as a runner for messages and communications across the school where required.
• Pupil Administration
  • Assist in maintaining pupil records, ensuring information is accurate, up to date and stored confidentially.
  • Support the administration of admissions and pre‑admissions processes, including processing relevant forms and documentation.
  • Assist with attendance and registers in line with the school procedures and the requirements of the Attendance Officer.
• Welfare and First Aid
  • Administer first aid and medication, where trained and authorised to do so.
  • Support the care of sick or injured pupils, liaising appropriately with parents, carers and staff.
• Learning and Development
  • Work towards the successful completion of the apprenticeship programme, applying learning within the workplace.
  • Develop knowledge of administrative systems, processes and school procedures.
  • Participate in training, reviews and development activities as required.
• Safeguarding and Compliance
  • Adhere to all school policies and procedures, including health and safety, data protection and confidentiality requirements.
  • Report any safeguarding concerns immediately to the Designated Safeguarding Lead, Assistant Principal or Principal in accordance with safeguarding procedures.
  • Promote and safeguard the welfare of children and young people at all times.
• Other Duties
  • Undertake any other reasonable administrative duties, projects or tasks as directed by the Line Manager, Deputy Headteacher or Headteacher to support the effective operation of the school.

Training Outcome

• Upon successful completion of the apprenticeship, the apprentice will have gained a nationally recognised Level 3 Business Administrator qualification and valuable workplace experience.
• This will support progression into administrative roles within education or other sectors.
• Any future employment opportunities within the Federation will be subject to organisational requirements and recruitment processes at the time.

Skills Required

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Team working
• Maintain confidentiality

Qualifications

• Essential – GCSE – English
• Essential – GCSE – Maths

Core Course Information

• Course: Business Administrator (level 3)
• Level: 3
• Route: Business and Administration
• Apprenticeship Level: Advanced

Working Arrangements

• Working Week: Monday-Friday, times to be confirmed
• Expected Duration: 1 Year 6 Months
• Training Provider: KNOWLEDGEBRIEF LIMITED

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