We are looking for a passionate, organised and proactive Rights and Participation Business Support Officer to support the business, administration and delivery of programmes and activities across the Rights and Participation Service.
This is an important role within a service that is front facing with children, young people and families. The postholder will provide effective business support to help ensure that programmes, activities and services are well coordinated, timely, responsive and focused on improving outcomes for children and young people.
A key focus of the role will be supporting our volunteer programmes. This will include helping with volunteer recruitment, administration, safer recruitment processes, checks, vetting, onboarding, records and coordination. The postholder will support the service to ensure volunteers are processed efficiently, kept informed and supported through the recruitment journey.
The role will also involve supporting the collection, recording and reporting of key data and performance information. This information will help the service understand demand, activity, impact, outcomes and areas for improvement. The postholder will play an important part in ensuring information is accurate, timely and useful in supporting service delivery and improvement.
You will work closely with colleagues across the Rights and Participation Service, including programme leads, coordinators and managers. You will also support communication and coordination with children, young people, families, volunteers, businesses, providers, partners and internal and external stakeholders.
This is a role for someone who understands that strong business support is essential to delivering safe, effective and high‑quality services. You will need to be organised, efficient, responsive and confident working in a busy service where the work directly supports children, young people and families.
The successful candidate will have a passion for services that make a positive difference to children and young people’s lives. They will be motivated by helping programmes run smoothly, supporting volunteers to get involved safely and efficiently, and ensuring the service has the information it needs to improve and evidence impact.
We have been rated as ‘Good’ by Ofsted, following a 2023 inspection. This is a fantastic achievement for Birmingham Children’s Trust, with many positive highlights focusing on areas including the quality of staff leadership, partnership working, safeguarding and corporate parenting.
This is a hybrid role based in Birmingham, UK so you must have the correct right‑to‑work documents to work in the UK. We do not support those who require sponsorship or are on a VISA.
About You
- You are passionate about supporting services that improve outcomes and life chances for children, young people and families.
- You are highly organised, efficient and able to manage competing priorities in a busy service environment.
- You have experience of providing business support, administration or coordination support within a team, programme or service.
- You can support recruitment, onboarding, checks, vetting, records and administrative processes in a timely and accurate way.
- You understand the importance of safe, efficient and well‑managed volunteer recruitment and support processes.
- You are confident gathering, recording, checking and reporting data and performance information.
- You can use information to support service delivery, monitoring, improvement and reporting.
- You communicate clearly and professionally with children, young people, families, volunteers, colleagues, businesses, partners and stakeholders.
- You can build effective working relationships with internal and external stakeholders and provide a helpful, responsive and professional service.
- You are confident using systems, records, spreadsheets, databases and other tools to keep information accurate and up to date.
- You understand the importance of confidentiality, safeguarding, accuracy and attention to detail when working in children’s services.
- You are proactive, solution‑focused and committed to supporting a front‑facing service that works directly with children and young people and families.
Additional Information
This role will sit within the Rights and Participation Service, which works directly with children, young people and families and supports participation, advocacy, volunteering, mentoring, co‑production and wider programmes that improve children and young people’s experiences and outcomes.
The postholder will provide business support across the service, with a particular focus on supporting volunteer programmes and the systems and processes that help them run safely and effectively. This will include supporting recruitment administration, safer recruitment checks, vetting, onboarding, records, communication with volunteers and coordination with relevant programme leads.
The successful candidate will also support the collection and reporting of key data and performance information across the Rights and Participation Service. This will help the service evidence activity, understand impact, monitor progress, identify gaps and improve delivery for children and young people.
The role will require strong organisational, communication, administrative and data skills. The postholder will need to work well with children, young people, families, volunteers, businesses, partners and internal and external stakeholders, ensuring that communication is professional, timely and supportive.
The postholder will be part of a service that is passionate about children and young people’s voice, rights, participation and life chances. They will help ensure that the service has the business support, information and coordination it needs to deliver high‑quality programmes and activities.
Benefits
- A generous annual leave package of 30 days annual leave, plus bank holidays, rising to 33 days after 5 years of service and 35 days after 10 years of service.
- Free on‑site parking at our offices on One Avenue Road (Aston) and Lifford House (Stirchley). We also provide onsite electric car charging ports which are free to use!
- Full access to our amazing internal employee benefits scheme including Occupational Health services, Rewards Schemes, Benefits discounts (including the Blue Light Card), Health & Fitness and Personal Wellbeing support and much more!
- Flexible and hybrid working policy – we are well adapted to a hybrid model of working which includes a combination of time spent in the office and at home and we offer a variety of working patterns.
- Pension Scheme – You will receive a generous local government career average pension scheme in line with the local government pension scheme.
Safeguarding
At Birmingham Children’s Trust, we are committed to safeguarding and promoting the welfare of children and young people.
Depending on the role, you may be asked to undergo the appropriate level of Disclosure and Barring Service (DBS) check to assess your suitability for working with children and young people. The level of check (Standard, Enhanced, or Enhanced with Barred List) is determined based on the specific responsibilities of the role and the level of contact with children and young people.
We are committed to the fair treatment of all applicants, including those with criminal records. Having a criminal record will not necessarily bar an individual from working with us. This will depend on the nature of the position and the circumstances and background of the offence.
Please note that we reserve the right to close the job early should we reach the required number of applications, therefore please ensure you submit your application and supporting statement early to avoid any disappointment.
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